Production Support
4 weeks ago
Title: Production Support / Technical Support Engineer- SQL/Java
Location: Bangalore/ Pune
Immediate Joiner
POSITION 20
Please keep the below points in mind while sourcing.
- Work location Bangalore
- Completely work from office
- 24x7 shifts
- Rotational offs
- Experience (3 -6 years)
- No Hybrid working
Skills:
- The Technical Support Engineer delivers an exceptional customer experience by:
- Using knowledge of SQL and Java to troubleshoot and resolve issues
- Focusing on customer service, including frequent, high quality communication
- Hands on experience in production support
- Good to have SAP Ariba
- The primary function of the Technical Support Engineer is to use technical and product expertise to support customers experiencing complex issues on the client side.
- Provide ongoing and timely communication to customers regarding the status of their requests Troubleshoot customer issues to resolution
- Provide on-call support during evenings and weekends as required by a rotational schedule
- Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible
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