Production Support

3 weeks ago

Bengaluru Karnataka, India CGI Full time

Job Title: Production Support Engineer
Position: Senior Software Engineer
Experience: 3 - 5 Years
Category: Software Development/ Engineering
Main location: India, Karnataka, Bangalore/Hyderabad/Chennai
Position ID: J0224-1163
Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

**Insights you can act on**

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.

**Your future duties and responsibilities**

Objectives

Maintenance and Enhancements
Participate in release cycles for functional validation on staging/pre-prod/prod environment.
Review release and coordinate around deployment/post release checks, do communication.
Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
Ensuring the timely delivery of change in staging/production ecosystem as per schedule.
Participates in regular and required DRP and BCP exercises.
Coordinate with Infra teams on patching & upgradation of server

**Required qualifications to be successful in this role**

Experience

Essential/Specific Requirements
Prior experience of Production Support preferably in banking domain
Excellent knowledge of SQL queries ( Oracle/MS SQL Server - SQL) ability to understand complex and advanced joins
Good experience on systems like Windows, UNIX and Linux
Working knowledge or familiarity with tools like Geneos, ServiceNow, Jira, Autosys

Skills and Behavior
Ability to provide step-by-step functional and technical help, both written and verbal
Enthusiastic to work in challenging environment
Highly effective team player with collaborate and can-do attitude
Develop team skills, leverage networks, embrace changes
This is Follow-The-Sun (FTS) model, and hence team needs to be flexible with weekday shift

Good to Have
Understanding of full trade lifecycle, front-to-back Transversal Trade processing workflows
Knowledge of financial products like Interest rates, Bonds, FX, Treasury
Working knowledge of processes like change, incident, request and problem management
Technical Application Support experience in Investment Banking (preferably supporting Fixed Income products such as IRD/CRD derivatives, securities lending/Mortgages) business
having Investment banking / financial background is a plus
ITIL - knowledge and processes implemented

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