Product Support

3 weeks ago


Bengaluru Karnataka, India PeopleLogic Business Solutions Full time

About the Customer

Company
is an World's Leading ETS platform — Our routing algorithm suggests right vehicle mix for each shift & maximizes utilization. From scheduling to billing, ETS automates & simplifies the entire employee commute process.

About the Role

**Designation**:
**Product Support**

**Summary**:
A Product Support Engineer, will act as a liaison, resolve any emerging problems with product/ services that our customers might face, with accuracy and efficiency.
- The best PSEs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. Product Support Engineers can put themselves in their customers’ shoes and advocate for them when necessary.
- Problem-solving also comes naturally to you. You are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**

Independently understand and analyze the problem faced by customers, and share detailed explanations with clients on the problem and solution provided.

Be self-driven and show a high level of ownership. The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common team goals.

Be a team player: When dealing with ambiguity, work with the external (Customers, vendors), and internal stakeholders (Technical, Operations, and Account Management teams) and ensure SLAs are always met.

Maintain high quality standards and bring Innovation & process improvement to further growth of the team and self.

Work Location:
Bangalore

Work Experience:
3-6 Years
of experience

Background and Requirements

Job Requirements

**Requirements**:
Exceptional written and oral English skills

Willingness to learn and strong attention to details

High sense of ownership

Problem Solving skills

Previous experience of working/dealing with customers.

Experience working on ticketing tools and debugging.

**Educational Qualification**

MIn Graduate
- BE/ BTech/ MBA

3-6 years of Work Experience



  • Bengaluru, Karnataka, India StoneX Group Full time

    Overview: **Job Role : Intern - Production Support** This position will work as an Intern for the Product Support team. In this role, the individual will be responsible for providing technical support to customers and partners. Must have good Technical skills including Sql, Mongo DB,.NET, Java. **Responsibilities**: - Expected to work on US Shifts. - To...


  • Bengaluru, Karnataka, India Child Support Foundation Full time

    Responsible to handle the queries and complaints from Flipkart customers on inbound calls. - Provide information including Delivery time and other queries related to the product. - Fulfill invoice requests on purchased products. - Should have a minimum of 1 Year experience in BPO. - Should be proficient in spoken English and Hindi. Pay: ₹15,000.00 -...

  • Product Support

    5 days ago


    Bengaluru, India Actyv.ai Full time

    **Job Information**: Industry **IT Services** *** City **Bangalore** *** State/Province **Karnataka** *** Country **India** *** Zip/Postal Code **560037** **Product Support Engineer** As a Product Support Engineer, you will be responsible for actyv.ai software support in the pre-sales and post-sales stages and support the customers by taking their...

  • Production Support

    4 weeks ago


    Bengaluru, India Rite Software Solutions & Services (IN) Full time

    **About us**: Product support engineers handle technical requests filed by end users of a company’s product or system. Their primary responsibility is troubleshooting and resolving errors, and throughout their work they must constantly log details for later reports and to provide customers with updates. When not fixing issues, they assist other engineers...


  • Bengaluru, India ZEISS India Full time

    CARL ZEISSCarl Zeiss AG branded as ZEISS, is a German manufacturer of optical systems and optoelectronics, founded in Jena, Germany in 1846 by optician Carl Zeiss.ZEISS is headquartered in Oberkochen, Germany and enjoys a global presence and rich heritage of being in business for more than 170 years.ZEISS today operates in the following businesses:•...


  • Bengaluru, India ZEISS India Full time

    CARL ZEISSCarl Zeiss AG branded as ZEISS, is a German manufacturer of optical systems and optoelectronics, founded in Jena, Germany in 1846 by optician Carl Zeiss.ZEISS is headquartered in Oberkochen, Germany and enjoys a global presence and rich heritage of being in business for more than 170 years.ZEISS today operates in the following businesses:•...

  • Production Support

    6 days ago


    Bengaluru, India RARR Technologies Full time

    **Job Details - Production Support**: **Job ID**: - RARR Job 2984**Job Title**: - Production Support**Job Type**: - Permanent**Job Location**: - BANGLORE,KARNATAKA, CHENNAI, HYDERABAD**Total Experience**: - 5 - 8 Years**Skills**: - AZURE, DOCKER, GRAFANA, KIBANA), KUBERNETES**Posted - **15/02/2023 **Job Description**: **Primary / Mandatory...


  • Bengaluru, India ZEISS India Full time

    CARL ZEISSCarl Zeiss AG branded as ZEISS, is a German manufacturer of optical systems and optoelectronics, founded in Jena, Germany in 1846 by optician Carl Zeiss.ZEISS is headquartered in Oberkochen, Germany and enjoys a global presence and rich heritage of being in business for more than 170 years.ZEISS today operates in the following businesses:•...

  • Production Support

    6 days ago


    Bengaluru, India Kudzu Infotech Full time

    **Company Overview**: Kudzu Infotech is a leading company in the Information Technology & Services industry, providing innovative solutions to global clients. With a strong focus on teamwork and professional growth, Kudzu Infotech offers a dynamic and challenging work environment. Providing technical support to end-users Troubleshooting and resolving...


  • Bengaluru, Karnataka, India Saaki Argus & Averil Consulting Full time

    **About the Client**: A global IT MNC company **Roles & Responsibilities**: - Knowledge and experience in on prem and cloud infra management - Work on upgrade, patches in Unix and windows environment **Preferred Skills**: - B.E. / B.Tech or equivalent. - Experience in System and Application support - Both on prem and cloud - Experience in any scripting...


  • Bengaluru, Karnataka, India CGI Full time

    Responsible for ensuring successful delivery of all offshore services for CGI’s customers. - Provide L3 production support for clients which involves analysis, bug fixing etc middleware’s, DB servers etc - Coordinate with onshore team and agencies for day to day activities - Flexible to support on shift/weekends. - Enhancements/Customization of the...

  • Sre Platform Engg

    5 days ago


    Bengaluru, Karnataka, India Jobs for Humanity Full time

    **Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global SRE Platform Engg (Devops + Production Support)


  • Bengaluru, India WATI.io Full time

    WATI is an early-stage, venture-backed SaaS platform defining how companies communicate with customers. Through our customer engagement software, built on WhatsApp’s Business API, businesses can easily engage with their customers in real-time at scale! We are hiring a **Product Support Associate** to assist our customers in solving technical problems when...

  • Sre Platform Engg

    6 days ago


    Bengaluru, Karnataka, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Computer Engineering **Travel Percentage**: 0% **SRE Platform Engg (Devops + Production Support)** Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging...


  • Bengaluru, Karnataka, India HealthAsyst Full time

    5-to-8 year experience in support role. - Experience working with MS SQL. - Experience working with Microsoft Technologies (VB, VB.Net and C#) - Experience working with US and UK customers. - Willingness to work on shift hours. - Excellent communication skills. - Should have knowledge about support process (SLA, Priority, Criticality, Knowledge Base...


  • Bengaluru, Karnataka, India McAfee Full time

    Role Overview:McAfee is looking for a customer-focused, data-driven Product Supportability Manager. The role will partner with Support, Product Management, Engineering, and Marketing to build a customer-centric product experience focusing on user flow optimization and self-service. Outcomes include higher customer satisfaction and reduced impact during...

  • L3 Production Support

    4 weeks ago


    Bengaluru, India Netcracker Technology Full time

    JD for L3 developer: Exp: 4 -10 yearsResponsibilities:Troubleshoot, analyze and resolve various software problems in customer solution.Introduce new development technologies, instruments and techniques.Establish good working relationship with the customers while providing onsite technical support for production environment.Provide expertise and best...

  • L3 Production Support

    4 weeks ago


    Bengaluru, India Netcracker Technology Full time

    JD for L3 developer: Exp: 4 -10 yearsResponsibilities:Troubleshoot, analyze and resolve various software problems in customer solution.Introduce new development technologies, instruments and techniques.Establish good working relationship with the customers while providing onsite technical support for production environment.Provide expertise and best...


  • Bengaluru, India CGI Full time

    Job Description: Java Linux Production support – L3 Support (Immediate Joiner)Position DescriptionJob Description : 5+ yearsWork Location: BangaloreShift Timing: 1 pm to 10 Pm Java Linux Production support – L3 Support Position Description• Responsible for ensuring successful delivery of all offshore services for CGI’s customers. • Provide L3...


  • Bengaluru, India StoneX Full time

    Overview Job Description : Production Support Engineer Position Purpose: The Senior Application Support is a member of the Prod Application team part of Payments team, who takes responsibility for the production environment of all the assigned applications on the Payments landscape and ensure the PROD environment is stable from Business...