Java Support/Troubleshooting Engineer

1 month ago

Bengaluru, India Oracle Full time
Join the Java Platform group and leverage expert Java product knowledge to deliver solutions based on customer requirements and contribute to the value of Oracle Java. We are looking for a dedicated engineer to improve our global support leadership Java platform. Working with Java Product Teams, Oracle Support, Sales and Marketing groups, and external partners is a crucial part of the job. You will be an advocate for Java customers while working on their technical engagements as well as contributing to product direction through regular interactions with Java Sustaining and Development teams.
Duties and responsibilities include providing strategic technical support to assure the highest level of customer satisfaction. A main focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
Career Level -
Responsibilities
Drive the effective resolution of customer’s critical technical engagements
Operate efficiently in a fast paced environment, maintain composure, demonstrate leadership, and communicate in an outstanding manner
Report and communicate status to partners in a timely and consistent manner
Identify and engage technical experts as needed
Meet all document requirements for Service Requests and ticket
Requirements
Experience in Customer Support or other customer facing role
BS/BA or equivalent experience in Sciences or related degree
Experience in issue identification and fix scenarios
Knowledge of programming languages such as Java and C/C++
Excellent problem solver, creative thinker, and self-motivated
Experience with Cloud infrastructure a plus
Must have passion for customer happiness and ability to communicate complex technical information to multiple audiences
Able to work well both with local and remote team members
Good interpersonal skills and written and verbal communication in English, with other languages a benefit

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