Desktop Support Engineer

4 weeks ago


Bengaluru, India Conquest Technology Solutions Pvt Ltd Full time

About the Role :

We are seeking a highly motivated and customer-focused Desktop Support Technician to join our IT team.

You will play a vital role in providing technical support to our end-users, ensuring their desktops, laptops, and mobile devices function efficiently and securely.

Responsibilities :

- Troubleshoot and resolve hardware and software issues related to desktops, laptops, and mobile devices.

- Provide technical support to users via phone, email, and in-person assistance.

- Install, configure, and maintain software applications, including Microsoft Office Suite (Word, Excel, Outlook, etc.), MS Lync, and others.

- Possess a strong understanding of basic hardware components and troubleshoot related issues.

- Support users on both Windows 7, XP, and Mac platforms.

- Configure and manage Wi-Fi connections and ensure smooth wireless connectivity.

- Assist users with setting up and managing SharePoint access and network drive mappings.

- Understand and manage user accounts within Active Directory.

- Provide basic troubleshooting and support for Blackberries, mobile phones, and iPhones.

- Document technical issues and resolutions for future reference.

- Maintain a positive and professional demeanor while interacting with users.

- Continuously learn and stay updated on emerging technologies and support practices.

(ref:hirist.tech)

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