Software Engineer L2-Support
2 weeks ago
Candidate should have 4+ Yrs.
experience in L2 Support
knowledge of Java, JDBC, simple queries
Basic understanding of HTML
Basic understanding of SQL. Should be able to write queries.
Basic understanding of commands, scripting, analysing logs
Knowledge of PPT, XLS, Macros
Having excellent communication skills written and verbal
Requirements
Provide Level 2 technical support to end-users, troubleshooting and resolving complex issues efficiently.
Utilize expertise in Java, JDBC, and SQL to diagnose and resolve software-related problems.
Write and execute SQL queries to retrieve and manipulate data as needed.
Demonstrate a basic understanding of HTML for troubleshooting web-related issues.
Analyze logs, employ scripting techniques, and utilize command-line tools to investigate and resolve technical issues.
Create and maintain documentation for troubleshooting procedures and support processes.
Communicate effectively with stakeholders, providing timely updates on issue resolution progress.
Assist in the development and implementation of support strategies to enhance system reliability and performance.
Benefits We are a bootstrapped startup with a dream and vision to grow our business across multiple geographies, with US, Middle East and India as the phase-1 focus.The individual joining the organization can expect to work across multiple departments, learn about many operational aspects of an organization.Vinz Global would offer the following benefits to the individuals wanting to grow with us.
Healthcare - Group Mediclaim
(For Self and spouse and max of 2 children) and a Group Accident Insurance cover
Flexible work hours
26 Days of annual leaves
Participation in PF
Learning & Development inline with project and organization goals
Certifications inline with project and organization goals
CSR Activities to help pursue your social causes
Employee Referral Incentives
RequirementsProvide Level 2 technical support to end-users, troubleshooting and resolving complex issues efficiently. Utilize expertise in Java, JDBC, and SQL to diagnose and resolve software-related problems. Write and execute SQL queries to retrieve and manipulate data as needed. Demonstrate a basic understanding of HTML for troubleshooting web-related issues. Analyze logs, employ scripting techniques, and utilize command-line tools to investigate and resolve technical issues. Create and maintain documentation for troubleshooting procedures and support processes. Communicate effectively with stakeholders, providing timely updates on issue resolution progress. Assist in the development and implementation of support strategies to enhance system reliability and performance.
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