Software Engineer L2-Support

2 weeks ago


Bengaluru, India Vinz Global Full time
Job DescriptionWe are seeking a highly skilled and experienced L2 Support Specialist to join our dynamic team.Work from office : Bangalore LocationTimings : 12pm to 9pmBachelor’s degree in computer science, Information Technology, or related field.

Candidate should have 4+ Yrs.

experience in L2 Support

knowledge of Java, JDBC, simple queries

Basic understanding of HTML

Basic understanding of SQL. Should be able to write queries.

Basic understanding of commands, scripting, analysing logs

Knowledge of PPT, XLS, Macros

Having excellent communication skills written and verbal

Requirements

Provide Level 2 technical support to end-users, troubleshooting and resolving complex issues efficiently.

Utilize expertise in Java, JDBC, and SQL to diagnose and resolve software-related problems.

Write and execute SQL queries to retrieve and manipulate data as needed.

Demonstrate a basic understanding of HTML for troubleshooting web-related issues.

Analyze logs, employ scripting techniques, and utilize command-line tools to investigate and resolve technical issues.

Create and maintain documentation for troubleshooting procedures and support processes.

Communicate effectively with stakeholders, providing timely updates on issue resolution progress.

Assist in the development and implementation of support strategies to enhance system reliability and performance.

Benefits We are a bootstrapped startup with a dream and vision to grow our business across multiple geographies, with US, Middle East and India as the phase-1 focus.The individual joining the organization can expect to work across multiple departments, learn about many operational aspects of an organization.Vinz Global would offer the following benefits to the individuals wanting to grow with us.

Healthcare - Group Mediclaim

(For Self and spouse and max of 2 children) and a Group Accident Insurance cover

Flexible work hours

26 Days of annual leaves

Participation in PF

Learning & Development inline with project and organization goals

Certifications inline with project and organization goals

CSR Activities to help pursue your social causes

Employee Referral Incentives

RequirementsProvide Level 2 technical support to end-users, troubleshooting and resolving complex issues efficiently. Utilize expertise in Java, JDBC, and SQL to diagnose and resolve software-related problems. Write and execute SQL queries to retrieve and manipulate data as needed. Demonstrate a basic understanding of HTML for troubleshooting web-related issues. Analyze logs, employ scripting techniques, and utilize command-line tools to investigate and resolve technical issues. Create and maintain documentation for troubleshooting procedures and support processes. Communicate effectively with stakeholders, providing timely updates on issue resolution progress. Assist in the development and implementation of support strategies to enhance system reliability and performance.

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