L2 Support Engineer

3 weeks ago


Bengaluru, India Cyitechsearch Full time

Job Description :


About the Role :

We are seeking a highly motivated and experienced AWS L2 Support Engineer to join our growing team.

In this customer-facing role, you will play a critical part in providing exceptional technical support to our customers using Amazon Web Services (AWS).

You will leverage your in-depth knowledge of AWS services and troubleshooting skills to diagnose and resolve complex technical issues for our valued customers.

Responsibilities :

- Provide technical support to AWS customers across a broad range of services

- Diagnose and resolve complex technical issues related to AWS compute, storage, networking, database, and other services

- Collaborate with customers to understand their needs and identify the root cause of problems

- Develop and implement effective solutions to resolve customer issues efficiently

- Escalate critical or unresolved issues to L3 support engineers as needed

- Document technical solutions and maintain knowledge base articles for future reference

- Stay up-to-date with the latest advancements in AWS services and features

- Participate in ongoing training and development to enhance technical skills

Qualifications :

- Minimum of 3+ years of experience in a technical support role, preferably within the cloud computing industry

- Proven experience troubleshooting and resolving technical issues in a fast-paced environment

- In-depth knowledge of AWS core services (e.g., EC2, S3, VPC, DynamoDB, Lambda) and best practices

- Strong understanding of cloud computing concepts and principles

- Excellent communication, problem-solving, and analytical skills

- Ability to work independently and as part of a team

- Customer-centric approach with a strong focus on delivering exceptional service

- Experience with AWS certifications (e.g., AWS Certified Solutions Architect Associate) is a plus

(ref:hirist.tech)

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