L2 Support Engineer
3 weeks ago
Job Description :
About the Role :
We are seeking a highly motivated and experienced AWS L2 Support Engineer to join our growing team.
In this customer-facing role, you will play a critical part in providing exceptional technical support to our customers using Amazon Web Services (AWS).
You will leverage your in-depth knowledge of AWS services and troubleshooting skills to diagnose and resolve complex technical issues for our valued customers.
Responsibilities :
- Provide technical support to AWS customers across a broad range of services
- Diagnose and resolve complex technical issues related to AWS compute, storage, networking, database, and other services
- Collaborate with customers to understand their needs and identify the root cause of problems
- Develop and implement effective solutions to resolve customer issues efficiently
- Escalate critical or unresolved issues to L3 support engineers as needed
- Document technical solutions and maintain knowledge base articles for future reference
- Stay up-to-date with the latest advancements in AWS services and features
- Participate in ongoing training and development to enhance technical skills
Qualifications :
- Minimum of 3+ years of experience in a technical support role, preferably within the cloud computing industry
- Proven experience troubleshooting and resolving technical issues in a fast-paced environment
- In-depth knowledge of AWS core services (e.g., EC2, S3, VPC, DynamoDB, Lambda) and best practices
- Strong understanding of cloud computing concepts and principles
- Excellent communication, problem-solving, and analytical skills
- Ability to work independently and as part of a team
- Customer-centric approach with a strong focus on delivering exceptional service
- Experience with AWS certifications (e.g., AWS Certified Solutions Architect Associate) is a plus
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