▷ [26/06/2024] Customer Support Specialist

4 days ago


Gurgaon, India RMX Industries Pvt. Ltd. Full time
About the company:

RMX Industries is seeking a results-driven Marketing Manager to lead and execute strategic marketing initiatives. The Marketing Manager will be responsible for developing and executing comprehensive marketing strategies, encompassing a wide range of activities such as digital marketing, outdoor campaigns, print media, exhibitions, and events. This role involves strategic planning, budget management, and collaboration with cross-functional teams to ensure cohesive and impactful brand communication.

Job Summary:

We are seeking a dedicated and experienced Customer Support Specialist to join our dynamic team. The ideal candidate will have a strong background in customer service, with specific experience in cold calling and working in a BPO (Business Process Outsourcing) environment. This role requires excellent communication skills, a proactive approach to problem-solving, and the ability to handle a high volume of customer interactions.

Key Responsibilities:

- Customer Interaction: Handle inbound and outbound customer calls with professionalism and empathy, ensuring a high level of customer satisfaction.- Cold Calling: Conduct cold calls to potential customers to introduce products , qualify leads, and generate interest.- Issue Resolution: Address and resolve customer inquiries and complaints in a timely and effective manner, escalating issues to higher levels when necessary.- Product Knowledge: Maintain a thorough understanding of the company's products, services, and policies to provide accurate information to customers.- Documentation: Accurately document customer interactions and transactions, recording details of inquiries, complaints, and actions taken.- Team Collaboration: Work closely with other team members and departments to ensure a seamless customer experience.- Performance Metrics: Meet and exceed performance targets and KPIs related to customer satisfaction, call handling, and sales.- Continuous Improvement: Participate in training sessions and team meetings to stay updated on product knowledge, company policies, and best practices in customer support.

Qualifications and skills:

- 2-3 years of experience in customer support, with specific experience in cold calling and a BPO environment.- High school diploma or equivalent; a degree in a related field is a plus.- Excellent verbal and written communication skills.- Strong problem-solving abilities and attention to detail.- Ability to work under pressure and manage multiple tasks simultaneously.- Proficient in using customer support software, CRM systems, and other relevant tools.- Customer-oriented with a positive attitude.- Proactive and self-motivated with a strong work ethic.

  • Gurgaon, India timesjobs Full time

    Summary:Location: Gurgaon H.O, HaryanaContract PositionPosted: 26 June 2024Reference Number: JPC - 98634Job DetailsRole & Responsibilities:Customer supportHandling the customersSolving the queries of the customers through calls, chats, and mailsBoth voice and non-voiceFlexible for shifts1-year contractExperience: 4


  • Gurgaon, Haryana, India timesjobs Full time

    Summary:Location: Gurgaon H.O, HaryanaContract PositionPosted: 26 June 2024Reference Number:JPCJob DetailsRole & Responsibilities:Customer supportHandling the customersSolving the queries of the customers through calls, chats, and mailsBoth voice and non-voiceFlexible for shifts1-year contractExperience: 4


  • Gurgaon, India VMock Full time

    Job Title: Client Success ManagerCandidates from Tier 1 B-Schools Should ONLY Apply!About the CompanyVMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading...


  • Gurgaon, India Cosmofeed Full time

    Job Title: Product Marketing Webinar LeadLocation: Sector 26, GurugramJob Type: Full-timeJob Summary:The Product Marketing Webinar Lead is responsible for the development and execution of comprehensive product marketing strategies and the oversight of all webinar-related activities. This role combines strategic planning, content creation, and project...

  • Sourcing Specialist

    4 days ago


    Gurgaon, India Cielo Talent Full time

    Job DescriptionThe Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They have a deep understanding of the industry and job requirements they recruit for and utilize specialized sourcing techniques to effectively match qualified candidates to the defined unique needs of client...


  • Gurgaon, India Kia India Full time

    Responsible for managing and supporting on warranty claim related issues of dealerships and will be instrumental in guiding dealers on warranty system & policy related matters for streamlined warranty process at dealers.- Dealer Query Support and assistance on claim related system, procedure and policy matters.- Freight Claim, labor only claim and Goodwill...


  • Gurgaon, India FNZ Group Full time

    The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code.Responsibilities- Develop quality software and web applications- Analyze and maintain existing software applications- Design highly scalable, testable code- Discover and fix programming...

  • Founding Engineer

    4 days ago


    Gurgaon, India Webless Full time

    Who We AreAt Webless, we’re on a mission to transform how B2B companies connect with their prospects and partners. Founded by a B2B leader with extensive experience in enterprise solutions and a repeat founder who has driven AI innovation at a top-tier investment bank and startups , Webless harnesses the power of cutting-edge Large Language Models (LLMs)...


  • Gurgaon, India IndusInd Bank Full time

    About the RoleAs a Site Reliability Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills....


  • Gurgaon, Haryana, India NIIT Full time

    About the Company:At NIIT, we are a top-notch Skills and Talent Development Corporation dedicated to preparing a skilled workforce for global industry demands. Established in 1981 with a mission to address the human resource needs of the emerging IT sector, NIIT has evolved into one of the world's premier training organizations, offering a wide range of...

  • Finance Executive

    2 weeks ago


    Gurgaon, Haryana, India PRESERVE TELE INDIA PVT LTD Full time

    Efficient in tally ERP, basic knowledge of accounts and books, knowledge of MS office is a must criteria.Job Types: Full-time, PermanentPay: From ₹18,000.00 per monthBenefits: Cell phone reimbursement Health insurance Paid sick time Provident FundSchedule: Day shiftWork Location: In personExpected Start Date: 26/06/2024


  • Gurgaon, India CARS24 Full time

    Experience Required: 10-18 yearsResponsibilities:- Closely working with the CEO playing the role of a strategic business partner- Establishes finance operational strategies by evaluating trends; establishing critical measurements; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources;...

  • Senior Associate

    4 days ago


    Gurgaon, India Acuity Knowledge Partners Full time

    OpportunityThe candidate will work dedicatedly with an investment bank and will be responsible for end-to-end management of the projects.The candidate should have experience of working in Investment Banking industry and would be working on Industry studies/ analysis, Market update, Trading & Transaction comps, Company Profiles, Newsletters, Capital...


  • Gurgaon, India SUN Mobility Full time

    ABOUT SUN MOBILITYWelcome to SUN Mobility, where we aim to make electric vehicles affordable and accessible to all.At SUN Mobility, we believe electric vehicles are the future of mobility, and we aim to accelerate the adoption of electric mobility with our innovative battery-swapping technology. Our technology is designed to be universally interoperable...


  • Gurgaon, India NIIT Full time

    About the company: NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of...


  • Gurgaon, India Social Beat Full time

    About Social Beat:Founded in 2012, Social Beat is a digital growth partner for leading brands and hyper scaling start-ups in India. With a 300+ strong team of digital experts across Bengaluru, Mumbai, NCR and Chennai, they are India's fastest-growing independent digital marketing solutions company and manage 4 % of digital media investment in India. Social...


  • Gurgaon, India Kia India Full time

    Role will be based out of Head Office, Gurugram.Roles & ResponsibilitiesThe Field Service Coordinator will be assisting the Head Field support for all aftersales activities related to field at the region. Role & Responsibility majorly include-- Ensure Business plan & target achievement for the region assigned.- Support to field team / coordination with...


  • Gurgaon, India dunnhumby Full time

    dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of...


  • Gurgaon, India Acuity Knowledge Partners Full time

    Key responsibilities:- Good understanding of credit & financial research, strength & challenges of businesses, legal entity corporate structure, income statements, balance sheet and cash flow reporting- Experience in supporting clients restructuring needs such as insolvency and reorganization, liquidity management/analysis, creditor advisory, distressed...


  • Gurgaon, India RRA Project Management Pvt. Ltd. Full time

    Company DescriptionRRA Project Management Pvt. Ltd., founded in 1993 by Mr. Rajesh Rishi, is a multi-disciplinary team of Project Management Professionals based in Gurugram. We provide services in project planning, monitoring, quantity surveying, contract administration, site coordination, and quality control. Our project planning and monitoring techniques...