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▷ (26/06/2024) Field Service Coordinator Aftersales
2 days ago
Roles & Responsibilities
The Field Service Coordinator will be assisting the Head Field support for all aftersales activities related to field at the region. Role & Responsibility majorly include-
- Ensure Business plan & target achievement for the region assigned.- Support to field team / coordination with various departments basis need.- Monitoring dealer wise KPI & coordinating with respective Regional & Area Manager for Improvement.- Monitoring the visit schedule of field team & review of action plan & visit reports.- Monitor customer complaints & escalations.- MIS & report preparation for the field team & Management review.- Regular audits, evaluations to monitor dealership performance.- Warranty approvals, audits, parts scrapping monitoring etc.- Implementation of all Initiatives planned.- Any other duties expected from the position & requested by respective manager.
Required Qualifications- B.Tech/BE (Mech / Automobile)
Required Competencies
- 8 to 10 years of experience in Automobile company in field operations. Preference would be passenger car experience.- Energetic, self-motivated, good planner & strong implementer- Creative, Analytical Skills, Good industry awareness & Excellent communication skills- Good Interpersonal skills in terms of Dealer Management, Staff Handling & Customer grievance management.- Presentation Skills- Proficient in MS office
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