[26/06/2024] Specialist- Domestic Warranty

4 days ago


Gurgaon, India Kia India Full time
Responsible for managing and supporting on warranty claim related issues of dealerships and will be instrumental in guiding dealers on warranty system & policy related matters for streamlined warranty process at dealers.

- Dealer Query Support and assistance on claim related system, procedure and policy matters.- Freight Claim, labor only claim and Goodwill claim management- Domestic Warranty Part return Management , Vendor coordination , system setup and update- Ownership Service Camp system and claim setup- Suspense claim monitoring and processing in line with KIN Policies (Claim Control)- CBU claim management in GWMS & with KHQ for claim remittance- CBU transit damage repair claim support and management in coordination with sales logistics- Special VIN management for warranty cost control on total loss and modified vehicles- Market Surveys on warranty labor rates , sublet rates , NPN Part prices etc.- PWA monitoring and feedback to regional field teams- Regional Warranty Audit monitoring , feedback and compilation and reporting- Dealer warranty Claim Invoice reconciliation , feedback to dealers and ensure timely invoice submissions.- Monitor and track DMS claim system issues , take corrective actions and report and feedback
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