(26/06/2024) Customer Success Manager

6 days ago

Gurgaon, India VMock Full time
Job Title: Client Success Manager

Candidates from Tier 1 B-Schools Should ONLY Apply

About the Company

VMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading business schools and universities' students & alumni and their career centres use our products to accelerate their career goals.

Our team consists of some of the best engineers, data scientists, and product owners who not only have an exceptional background but also a shared passion for helping others in their careers. We pride ourselves in innovation and our team members have a die-hard passion for solving complex problems while maintaining a collaborative team environment that is focused on the growth of

every team member. Our fast-paced culture is a great fit for anyone looking to make a mark through their work to create impact globally while working with high caliber team members.

VMock is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We have offices in Gurugram and Chicago.

Job Brief

We are looking for a success driven Manager who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload. Take ownership of customer’s operational needs and steward throughout the organization as required.

What will you Do?

- Own post-sales account management and communication for key accounts across the globe- Liaise with University and/or Non-University partners to build strong partnership, gather/understand their requirements and own all aspects of client satisfaction, with a focus on ensuring product success- Work closely with product teams and business disciplines as a bridge and drive the customization of VMock's offerings as per client requirements- Forecast and track key account metrics (NPS, CSAT, CES, Growth, Account Health, etc.) to derive insights and build a “success plan” with appropriately identified objectives, milestones and metrics needed to achieve them- Give product demos, explain value proposition, and manage client expectations- Develop technical domain expertise and formulate strategies to drive user engagement- Play a key role in Revenue and Retention by managing the assigned accounts and Revenue Generation by identifying cross sell/up sell opportunities and closing deals- Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty. Drive product adoption and ensure product success- Responsible for data analysis, proper maintenance of records and preparing key reports and presentations for client deliverables and senior management- Stakeholder and Client management, with a focus on relationship building. Provide on-going support for advanced or escalated questions/issues/problems

What you should have?

- MBA from a top tier institute/university in India or Abroad- 3-5 years’ experience in supporting or managing clients. Preferably clients utilizing business software, particularly in a web-based, SaaS environment- Demonstrated ability to thrive in a fast-paced environment while maintaining a calm demeanor under pressure or when unexpected issues arise- Strong interest in learning and crafting technology products and solutions- Prior experience in geographies like US or Europe preferred- Excellent communication and presentation skills to formulate & articulate technical, financial and value points- Strong technical skills and capabilities to understand business applications, analytics, and platform technologies- Candidates having a bent of technology with sales mindset preferred- Ability to independently develop expertise in new emerging technologies- Data-driven with exceptional analytical and problem solving skills- Willing to work in full capacity in evening shift (1pm-10pm) and should be flexible with timings as per business requirements

  • Product marketing and Webinar Lead

    6 days ago

    Gurgaon, India Cosmofeed Full time

    Job Title: Product Marketing Webinar LeadLocation: Sector 26, GurugramJob Type: Full-timeJob Summary:The Product Marketing Webinar Lead is responsible for the development and execution of comprehensive product marketing strategies and the oversight of all webinar-related activities. This role combines strategic planning, content creation, and project...

  • ▷ [26/06/2024] Customer Support Specialist

    6 days ago

    Gurgaon, India RMX Industries Pvt. Ltd. Full time

    About the company:RMX Industries is seeking a results-driven Marketing Manager to lead and execute strategic marketing initiatives. The Marketing Manager will be responsible for developing and executing comprehensive marketing strategies, encompassing a wide range of activities such as digital marketing, outdoor campaigns, print media, exhibitions, and...

  • Customer Success Associate

    3 weeks ago

    Gurgaon, India Infosec Ventures Full time

    **Job description** **Who are we looking for?** **Experience**: Min. 1-3 Years of work experience as Associate Customer Success **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science,...

  • [26/06/2024] Software Engineer

    6 days ago

    Gurgaon, India FNZ Group Full time

    The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code.Responsibilities- Develop quality software and web applications- Analyze and maintain existing software applications- Design highly scalable, testable code- Discover and fix programming...

  • ▷ (26/06/2024) Associate Program Manager

    6 days ago

    Gurgaon, India Bijak Full time

    The Associate Program Manager will be responsible for planning, executing, and overseeing a portfolio of projects or initiatives to ensure they align with the organization's strategic goals. This role involves managing cross-functional teams, stakeholders, and resources to deliver successful outcomes within defined timelines and budgets.- Manage projects...

  • ▷ (26/06/2024) Category Head

    6 days ago

    Gurgaon, India Bata India Limited Full time

    Primary responsibilities:Category & Campaign Management:• Create and execute category development plan & strategy in alignment with respective stakeholders i.e. Collection, Merchandising & Retail Ops teams• Drive key category initiatives at national/regional level• Drive flagship product identification and focus launch in key channels and stores•...

  • Site Reliability Engineer

    6 days ago

    Gurgaon, India IndusInd Bank Full time

    About the RoleAs a Site Reliability Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills....

  • (26/06/2024) Junior Copywriter

    6 days ago

    Gurgaon, India #ARM Worldwide Full time

    Company Description#ARM Worldwide is a renowned digital advertising and marketing communications enterprise that specializes in developing and implementing digital strategies across earned, paid, and owned media for clients. Our comprehensive solutions are infused with creativity, backed with technology and analytics to ensure success. With a team of...

  • ▷ [26/06/2024] Design Manager

    6 days ago

    Gurgaon, India Social Beat Full time

    About Social Beat:Founded in 2012, Social Beat is a digital growth partner for leading brands and hyper scaling start-ups in India. With a 300+ strong team of digital experts across Bengaluru, Mumbai, NCR and Chennai, they are India's fastest-growing independent digital marketing solutions company and manage 4 % of digital media investment in India. Social...

  • Customer Success Associate

    2 weeks ago

    Gurgaon, Haryana, India Infosec Ventures Full time

    Job descriptionWho are we looking for?Experience:Min. 1-3 Years of work experience as Associate Customer SuccessRequirements: Past experience in working with Advanced Excel and in making powerful presentations will be a plus. Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics,...

  • Sourcing Specialist

    6 days ago

    Gurgaon, India Cielo Talent Full time

    Job DescriptionThe Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They have a deep understanding of the industry and job requirements they recruit for and utilize specialized sourcing techniques to effectively match qualified candidates to the defined unique needs of client...

  • [26/06/2024] Head of Finance

    6 days ago

    Gurgaon, India CARS24 Full time

    Experience Required: 10-18 yearsResponsibilities:- Closely working with the CEO playing the role of a strategic business partner- Establishes finance operational strategies by evaluating trends; establishing critical measurements; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources;...

  • [26/06/2024] Business Development and Operations

    6 days ago

    Gurgaon, India 3D Iron Technologies Full time

    3D Iron Technologies is looking for a highly motivated individual who is looking to join an early-stage startup company. Reporting to the COO and CEO, you will help efforts to scale the manufacturing operations and sales. The ideal candidate is a motivated, organized, and creative individual who welcomes the challenges of acquiring and developing new...

  • Customer Success Manager

    2 weeks ago

    Gurgaon, Haryana, India MongoDB Full time

    We are looking to speak to candidates who are based in Gurugram for our hybrid working model. This role sits in our Product Led Customer Success Organization. Our mission is to deliver a world class onboarding experience by encouraging best practices, showing value early, and taking the time to understand customers' desired outcomes. Individuals in the...

  • Customer Success Manager

    4 days ago

    gurgaon, India RegisterKaro Full time

    Job Title: Customer Success ManagerLocation: Gurugram Sector 20Need immediate joinerExperience in the service industry is a must ( 4- 5 years)Company Overview -Registerkaro is a leading provider of finance, accounting, and taxation services, specializing in assisting businesses with their compliance and financial needs. Our comprehensive solutions help...

  • Customer Success Manager

    2 weeks ago

    Gurgaon, Haryana, India Zyvka Full time

    Exp14years Industry Recruitment/ StaffingBudget 5LPALocation GurgaonOverview: TheCustomer Success Manager plays a crucial role in ensuring thesatisfaction and retention of our Partners. They are responsiblefor building strong relationships with Vendors understanding theirneeds and maximizing the value they derive from ourservices.KeyResponsibilities:...

  • customer support executive

    5 days ago

    Gurgaon, India timesjobs Full time

    Summary:Location: Gurgaon H.O, HaryanaContract PositionPosted: 26 June 2024Reference Number: JPC - 98634Job DetailsRole & Responsibilities:Customer supportHandling the customersSolving the queries of the customers through calls, chats, and mailsBoth voice and non-voiceFlexible for shifts1-year contractExperience: 4

  • Founding Engineer

    6 days ago

    Gurgaon, India Webless Full time

    Who We AreAt Webless, we’re on a mission to transform how B2B companies connect with their prospects and partners. Founded by a B2B leader with extensive experience in enterprise solutions and a repeat founder who has driven AI innovation at a top-tier investment bank and startups , Webless harnesses the power of cutting-edge Large Language Models (LLMs)...

  • Customer Success Manager

    2 weeks ago

    Gurgaon, Haryana, India Michael Page Full time

    Opportunity to work with one of the fastest growing Series B SaaS Organization High Growth Culture and Meritocratic Organization About Our Client Our Client is a Gurgaon, Bengaluru and San Francisco-based startup that is bringing the power of alternative data to the world of investing. Job Description Work with the leadership team to define...

  • customer support executive

    4 days ago

    Gurgaon, Haryana, India timesjobs Full time

    Summary:Location: Gurgaon H.O, HaryanaContract PositionPosted: 26 June 2024Reference Number:JPCJob DetailsRole & Responsibilities:Customer supportHandling the customersSolving the queries of the customers through calls, chats, and mailsBoth voice and non-voiceFlexible for shifts1-year contractExperience: 4