See more Collapse

Customer Support Specialist

1 month ago

Gurgaon, India NIIT Full time

About the company:
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions

NIIT is hiring for both freshers and experienced.

Interested candidates can share their resumes at sakshi.9.sharma@niitmts.com

Roles and Responsibilities of a Customer Care Specialist:
· Customer Service through calls
· Ensure timely and accurate service delivery at defined productivity levels
· Build client & domain knowledge to be able to deliver a resolution on the first conversation
· Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
· Maintain Internal Service Attendance & Accountability policies
· Execute issue /query & Client level delivery quality on calls
· Adhere to Customer resolution and ensure proper documentation &follow-up
· Identify, share and support operational improvements

Work Experience:
· Freshers and Experienced- 0-29 months
· Excellent communication skills- Written and Verbal
· Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)
· Proficient in computer usage and Basic knowledge of MSOffice/ Excel

Perks and Benefits
· Defined career roadmap which offers growth opportunities
· Performance-based incentive program (Depends on Process/Client Alignment)
· Investment in talent development and skills enhancement
· Work-life balance with a 5-day workweek
· Collaborative environment with best-in-class professionals
· Focus on colleague engagement and fun at work

** NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic**

We have other current jobs related to this field that you can find below

  • Customer Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India NIIT Full time

    About the Company:At NIIT, we are a top-notch Skills and Talent Development Corporation dedicated to preparing a skilled workforce for global industry demands. Established in 1981 with a mission to address the human resource needs of the emerging IT sector, NIIT has evolved into one of the world's premier training organizations, offering a wide range of...

  • Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Summary We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will provide customer...

  • ▷ [26/06/2024] Customer Support Specialist

    6 days ago

    Gurgaon, India RMX Industries Pvt. Ltd. Full time

    About the company:RMX Industries is seeking a results-driven Marketing Manager to lead and execute strategic marketing initiatives. The Marketing Manager will be responsible for developing and executing comprehensive marketing strategies, encompassing a wide range of activities such as digital marketing, outdoor campaigns, print media, exhibitions, and...

  • Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job SummaryWe are looking for a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. As part of your role, you will oversee hardware activities for all GEO regions, including coordinating hardware returns, shipments, replacements, and more. Additionally, you will deliver customer support...

  • Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Description Job Summary We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will...

  • Customer Care Specialist

    1 month ago

    Gurgaon, India NIIT Limited Full time

    Designation: Customer Care Specialist (US process) Job Location- Gurugram, Work from Office mode only Roles and Responsibilities of a Customer Care Specialist · Customer Service through calls · Ensure timely and accurate service delivery at defined productivity levels · Build client & domain knowledge to be able to deliver a resolution on the first...

  • Customer Experience Specialist

    3 weeks ago

    Gurgaon, India NIIT Limited Full time

    Designation:Customer Care Specialist (US process)Job Location-Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist· Customer Service through calls· Ensure timely and accurate service delivery at defined productivity levels· Build client & domain knowledge to be able to deliver a resolution on the first...

  • Customer Care Specialist

    2 months ago

    gurgaon, India NIIT Limited Full time

    Designation: Customer Care Specialist (US process)Job Location- Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist· Customer Service through calls· Ensure timely and accurate service delivery at defined productivity levels· Build client & domain knowledge to be able to deliver a resolution on the first...

  • Customer Experience Specialist

    2 weeks ago

    Gurgaon, Haryana, India NIIT Limited Full time

    Designation: Customer Care Specialist (US process)Job Location Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist Customer Service through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation...

  • Customer Care Specialist

    4 weeks ago

    gurgaon, India NIIT Limited Full time

    Designation: Customer Care Specialist (US process)Job Location- Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist· Customer Service through calls· Ensure timely and accurate service delivery at defined productivity levels· Build client & domain knowledge to be able to deliver a resolution on the first...

  • Customer Relationship Management Specialist

    2 weeks ago

    gurgaon, India Grandview Consulting Full time

    About Grand View Consulting: Grand View Consulting is a leading real estate company committed to providing exceptional service and expertise in property management, development, and investment. Our mission is to create thriving communities and deliver outstanding results through innovation and dedication.Know more: Grand View ConsultingJob Overview:We...

  • Customer Relationship Management Specialist

    2 weeks ago

    Gurgaon, India Grandview Consulting Full time

    About Grand View Consulting:Grand View Consultingis a leading real estate company committed to providing exceptional service and expertise in property management, development, and investment. Our mission is to create thriving communities and deliver outstanding results through innovation and dedication.Know more:Grand View ConsultingJob Overview:We are...

  • Customer Care Specialist

    1 month ago

    Gurgaon, India NIIT Full time

    Roles and Responsibilities of a Customer Care Specialist: · Customer Service through calls · Ensure timely and accurate service delivery at defined productivity levels · Build client & domain knowledge to be able to deliver a resolution on the first conversation · Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction,...

  • Customer Care Specialist

    1 month ago

    Gurgaon, Haryana, India NIITMTS Full time

    NIIT is hiring for its client Wipro For International voice process We are looking for smart professionals with a great attitude to make every single client interaction delightful Job description Designation: Customer Care Specialist (US process) Roles and Responsibilities of a Customer Care Specialist Customer Service through calls Ensure timely and...

  • Customer Care Specialist

    4 weeks ago

    Gurgaon, Haryana, India NIITMTS Full time

    NIIT is hiring for its client Wipro For International voice process We are looking for smart professionals with a great attitude to make every single client interaction delightful Job description Designation: Customer Care Specialist (US process) Roles and Responsibilities of a Customer Care Specialist Customer Service through calls Ensure timely and...

  • Customer Support Executive

    2 months ago

    Gurgaon, India Cubnet Services Full time

    **Process - ADOBE AM/ Clutter(Logistics) / Google Shopping** **Location - Gurgaon** **Work from Office** **Immediate Joiner** **5 days working** **Rotational shifts(Night + Day)** **Excellent English speaking ( Voice Process)** **Roles & Responsibilities: - ** - **Acts to support the project team, as needed, tracking tasks and reporting...

  • Customer Care Specialist

    2 weeks ago

    Gurgaon, Haryana, India NIIT Full time

    About NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...

  • Customer Service Specialist

    2 weeks ago

    Gurgaon, Haryana, India NIIT Limited Full time

    Designation: Customer Experience Specialist (US process) Roles and Responsibilities of a Customer Experience Specialist · Customer Service through calls · Ensure timely and accurate service delivery at defined productivity levels · Build client & domain knowledge to be able to deliver a resolution on the first conversation · Ensure adherence to Client...

  • Customer Service Specialist

    2 weeks ago

    Gurgaon, Haryana, India NIIT Full time

    NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development...

  • Sr IT Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India Cint Full time

    Job DescriptionThe Opportunity Cint is looking for a Senior IT Support Specialist to join our global team. The Sr. IT Support Specialist, who will be located in our Gurgaon office, will be responsible for taking care of end-user computing, corporate applications as well as technology used in local and global offices. This role is essential to varying facets...