Customer Care Specialist
1 month ago
Designation: Customer Care Specialist (US process)
Job Location- Gurugram, Work from Office mode only
Roles and Responsibilities of a Customer Care Specialist
· Customer Service through calls
· Ensure timely and accurate service delivery at defined productivity levels
· Build client & domain knowledge to be able to deliver a resolution on the first conversation
· Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
· Maintain Internal Service Attendance & Accountability policies
· Execute issue /query & Client level delivery quality on calls
· Adhere to Customer resolution and ensure proper documentation &follow-up
· Identify, share and support operational improvements
Candidate‘s Eligibility:
· Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math‘s Hons & Eco Hons)
· Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC)
· Gap should not be more than 4 years after graduation
· Undergraduates/ pursuing graduation are NOT eligible
· Candidates who are currently located in Delhi NCR/Gurgaon are only eligible
Work Experience:
· Freshers and Experienced- 0-29 months
· Excellent communication skills- Written and Verbal
· Should be willing to work in night shifts (Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)
· Proficient in computer usage and Basic knowledge of MSOffice/ Excel
Salary range:
· 0 to 29 Months- 3.00 LPA to 3.5 LPA
What we offer:
· Defined career roadmap which offers growth opportunities
· Performance-based incentive program (Depends on Process/Client Alignment )
· Investment in talent development and skills enhancement
· Work-life balance with a 5-day workweek
· Collaborative environment with best-in-class professionals
· Focus on colleague engagement and fun at work
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