Customer Experience Specialist
1 week ago
Designation:
Customer Care Specialist (US process)Job Location Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist
- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal Service Attendance & Accountability policies· Execute issue /query & Client level delivery quality on calls· Adhere to Customer resolution and ensure proper documentation & Follow-up· Identify, share and support operational improvementsCandidate's Eligibility:· Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons)· Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC)· Gap should not be more than 4 years after graduation· Undergraduates/ pursuing graduation are NOT eligible · Candidates who are currently located in Delhi NCR/Gurgaon are only eligible
Work Experience:
- Freshers and Experienced 0-29 months
- Excellent communication skills Written and Verbal
- Should be willing to work in night shifts (Saturday Sunday fixed off 9.5-hour shift with 8.5-hour login)
- Proficient in computer usage and Basic knowledge of MSOffice/ ExcelSalary range:
- 0 to 29 Months 3.00 LPA to 3.5 LPAWhat we offer:
- Defined career roadmap which offers growth opportunities
- Performance-based incentive program (Depends on Process/Client Alignment )
- Investment in talent development and skills enhancement
- Work-life balance with a 5-day workweek
- Collaborative environment with best-in-class professionals
- Focus on colleague engagement and fun at work
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