Customer Experience Executive

1 week ago


Gurgaon, Haryana, India Junglee Games Full time

As an Executive Customer Experience, champion all our users' happiness. Someone driven by an obsession for providing the absolute best resolution and service to our customers, as well as, amazing support experiences

Core to our culture, you will work in small, fast-paced teams in a challenging, technology-driven environment. You should always strive to provide our users with the best possible service as we place special emphasis on supporting our users.

Responsibilities:

  • Help in handling customers through all touchpoints - Calls, Emails, Chats & ORM
  • Achieve the First Response TAT ,CSAT/CES as per set targets
  • Build a rapport with the customers by - Listening, Understanding and Resolving the customer's issue promptly and accurately
  • Sharing prompt & accurate resolutions and with positive Customer satisfaction Score
  • Provide customer VOC/feedback for further product enhancements.
  • Provide highly professional customer service to achieve a high level of customer satisfaction and retention.
  • Meet the average response time along with productivity while ensuring you follow all quality parameters.
  • Achieve the set productivity as per the set targets to maximize the efficiency

Requirements

  • Graduate 3+ years of relevant experience
  • Excellent verbal and written communication skills
  • Knowledge of "Poker" as a game
  • Candidates with outbound calling experience will be preferred
  • Ability to understand the customer's query and share the right resolution
  • Ability to engage and retain players
  • Awareness of all the policies and procedures used to provide seamless support to customers.
  • Good knowledge of Tamil and other regional languages will be an added advantage.
  • Proficient in working on computer and working on CRM's


  • Gurgaon, Haryana, India Yellow Class Full time

    Company DescriptionYC is going after a global opportunity with the India first approach. Founded by repeat founders with 15+ years of entrepreneurial experience, YC has built a high density team of passionate individuals. We are always looking out for team members who can raise the bar.Job Description:This is an opportunity for you if:You are passionate...


  • Gurgaon, Haryana, India Junglee Games Full time

    As anExecutive Customer Experience , champion all our users' happiness. Someone driven by an obsession for providing the absolute best resolution and service to our customers, as well as, amazing support experiencesCore to our culture, you will work in small, fast-paced teams in a challenging, technology-driven environment. You should always strive to...


  • Gurgaon, Haryana, India Junglee Games Full time

    As an Executive Customer Experience , champion all our users' happiness. Someone driven by an obsession for providing the absolute best resolution and service to our customers, as well as, amazing support experiencesCore to our culture, you will work in small, fast-paced teams in a challenging, technology-driven environment. You should always strive to...


  • Gurgaon, Haryana, India The Knot Worldwide Full time

    About the Role:The Knot Worldwide is looking to add Customer Experience Reps to our growing department. You will partner with our team members that focus on Couple Support, Registry and/or Stationery both in local TKWW offices as well as remote locations, to help our customers have the best experience using our products across all of our Brand websites....


  • Gurgaon, Haryana, India The Ayurveda Experience Full time

    About the company:The Ayurveda Experience is America's largest online Ayurvedic house of brands that markets natural, herbal skincare, bodycare, haircare products and wellness supplements. Advanced in 4 continents and having spread its wings in about 20+ countries, with over 1.3 Million customers from the US, UK, Canada, Australia, New Zealand, Germany,...


  • Gurgaon, Haryana, India Scalent Solutions Full time

    A home grown oral D2C brand featured on Shark Tank India:TYPE OF JOB:Full-TimeJob LoCATION:GurugramWe are looking for a customer experience associate to join our team with the objective of serving our customers better and proactively.Job Responsibilities: Analyzing customer feedback on product ranges and new releases, as well as preparing reports. Resolve...


  • Gurgaon, Haryana, India NIIT Limited Full time

    Designation: Customer Care Specialist (US process)Job Location Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist Customer Service through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation...


  • Gurgaon, Haryana, India Agoda Full time

    About AgodaAgoda is a leading online travel booking platform offering accommodations, flights, and more. Our innovative technology connects travelers with over 3.6 million accommodations worldwide. As part of Booking Holdings and with a diverse team of 6,000+ employees from 90+ nationalities, we foster a creative and collaborative work environment focused on...


  • Gurgaon, Haryana, India Agoda Full time

    About AgodaAgoda is a leading online travel booking platform offering accommodations, flights, and more. Our innovative technology connects travelers with over 3.6 million accommodations worldwide. As part of Booking Holdings and with a diverse team of 6,000+ employees from 90+ nationalities, we foster a creative and collaborative work environment focused on...


  • Gurgaon, Haryana, India noon Full time

    Job Title: Customer Experience Strategy ManagerReporting to Senior Manager, Consumer Experience Strategy and OperationsLocation: Gurgaon, Cyber HubAbout is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and...


  • Gurgaon, Haryana, India noon Full time

    Job Title: Customer Experience Strategy Manager Reporting to Senior Manager, Consumer Experience Strategy and Operations Location: Gurgaon, Cyber Hub About noon is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent...


  • Gurgaon, Haryana, India Guby Rogers Full time

    About the job:Key responsibilities:Interact with customers via phone, email, and in-person to address their queries and concerns promptly and professionallyProvide accurate and timely information regarding products, services, and company policiesTroubleshoot and resolve customer issues efficiently to ensure a positive customer experienceCollaborate with...


  • Gurgaon, Haryana, India Guby Rogers Full time

    About the job:Key responsibilities:Interact with customers via phone, email, and in-person to address their queries and concerns promptly and professionallyProvide accurate and timely information regarding products, services, and company policiesTroubleshoot and resolve customer issues efficiently to ensure a positive customer experienceCollaborate with...


  • Gurgaon, Haryana, India Zomato Full time

    We are on the hunt for our next Customer Service ChampionAs part of the Zomato Associate Accelerator Program (ZAAP), you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato's customer service.Here, you're not just an Associate; you are on the path to leadership....


  • Gurgaon, Haryana, India Zomato Full time

    We are on the hunt for our next Customer Service ChampionAs part of theZomato Associate Accelerator Program (ZAAP ), you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato's customer service.Here, you're not just an Associate; you are on the path to...


  • Gurgaon, Haryana, India The Ayurveda Experience Full time

    Market Manager (Internaltional Responsibilities:1.Market Research and Analysis: Conduct thorough market research to understand the unique dynamics, consumer behavior, and competitive landscape in each target market. Identify and prioritize markets with the highest potential for growth and lowest cost of acquisition.2.Product Pitch and Positioning: Develop...


  • Gurgaon, Haryana, India The Ayurveda Experience Full time

    Project Manager - New Product DevelopmentJob Description Assist in identification of areas for product development through market research & market feedback Develop consumer insights and clear understanding personal care / cosmetic product industry Launch new products after following rigorous testing and research Closely work with R&D, SCM and operation...

  • Social Media Expert

    1 week ago


    Gurgaon, Haryana, India Incredible Travel Experience Full time

    You will be given ample opportunities for growth and development:Position: Expert_Social Media MarketingRole Purpose: Responsible for Overall Digital Marketing activities, Sales and Promotion for the Organisation.Job Profile: Sales and Marketing: Developing and executing sales strategies, marketing plans and promotional activities to generate leads, drive...

  • Sales/marketing

    1 week ago


    Gurgaon, Haryana, India Incredible Travel Experience Full time

    You will be given ample opportunities for growth and development:Position: Manager_Sales & MarketingJob Profile: Sales and Marketing: Developing and executing sales strategies, marketing plans and promotional activities to generate leads, drive sales and increase revenue. Customer Service: Providing highquality customer service by addressing client...


  • Gurgaon, Haryana, India TBO Full time

    The Operations -Manager- Customer ExperienceTBO–( Gurgaon Office Address: Floor 22, Tower C, Epitome Building No. 5,DLF Cyber city, DLF phase 2,Gurgaon , Haryana, IndiaTBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of...