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Customer Experience Executive

3 months ago

Gurgaon, Haryana, India The Knot Worldwide Full time

About the Role:

The Knot Worldwide is looking to add Customer Experience Reps to our growing department.

You will partner with our team members that focus on Couple Support, Registry and/or Stationery both in local TKWW offices as well as remote locations, to help our customers have the best experience using our products across all of our Brand websites.

Strong communication, attention to detail, and quick problem-solving skills are a must.

Specific Responsibility:

  • Have an understanding of the significance of providing great customer service and adhere to high standards at all times
  • Maintain a high productivity level, after training, to best serve our customers in a timely fashion
  • Communicate thoroughly with customers, tech teams and other team members
  • Problemsolve technical questions and issues that customers may have and work crossdepartmentally to resolve them
  • Assist difficult customers or situations with a calm and professional demeanor
  • Continually learn new products and stay up to date with product releases to more accurately assist clients that contact us

Skills and experience required for the position:

  • Fluent in English & Hindi
  • Basic knowledge and fluency of MS Excel and Internet
  • Fast learner and multitasker
  • Execution of work in a timebound manner
  • Technical troubleshooting identifying site issues and determining short term user solutions
  • Team player with a positive attitude to help drive team targets
  • Attention to detail

Education & Experience:

  • Graduated from a recognised institute/university