Customer Experience Executive

2 weeks ago


Gurgaon, India Giftcart.com Full time

**Job Summary**
**Company Description**:
**Designation**: Customer Experience Executive - Social Media

**Summary**:
You will be responsible for offering gifting recommendations; act as a gifting consultant and liaison between customers and company. You will assist customers with orders, errors, any kind of complaints, product related questions, billing, cancellations, refunds and other queries. This is an experiential job, involves guiding customers and soliciting insights from the customers.

**Responsibilities and Duties**
- Associates provides customer service for customers who are utilizing our social media communication avenues (Facebook, Twitter and other social channels).
- Engage in cross-selling and up-selling opportunities within the customer care experience through all channels
- Coordinate with category team members to for solutions to customer issues
- Responsible for resolving customer query related to product, services and billing
- Attract potential customers by answering product and service questions; suggesting information about other products and service
- Assist with placement of orders, refunds, or exchanges.
- Making Outbound calls for responding to customer enquiries.
- Deriving actionable insights and feedback from customers.
- Offer gifting recommendations, and act as gifting consultant to customers acting as a trusted advisor.

**Key Skills**
Must be focused on delivering quality work, Should possess problem-solving skills, Good interpersonal skills, Should have documentation skills, active listening, phone skills, resolving conflict, analyzing Information and multi-tasking
**Required Experience and Qualifications**
**Skill Sets Needed**:

- Minimum qualification required is Graduation / Diploma holder - any discipline
- Must be excellent in Written and Verbal communication in English

Schedule:

- Day shift



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