Customer Experience Executive Job

3 weeks ago


Gurgaon, Haryana, India Guby Rogers Full time

About the job:Key responsibilities:

  • Interact with customers via phone, email, and in-person to address their queries and concerns promptly and professionally
  • Provide accurate and timely information regarding products, services, and company policies
  • Troubleshoot and resolve customer issues efficiently to ensure a positive customer experience
  • Collaborate with internal teams to escalate and resolve complex customer problems
  • Maintain detailed records of customer interactions and transactions
  • Identify and recommend process improvements to enhance customer satisfaction

Requirements:

  • Experience in a fast-paced customer service and hospitality role
  • Strong communication skills with proficiency in typing and speaking efficiently
  • Excel at managing the resolution process, ensuring that communication remains clear and concise throughout
  • Solution-seeking and problem-solving is your passion
  • You thrive on creating positive experiences with empathy

Location:
Gurugram, Haryana

Role:
In-office

>

1. Those who are from or open to relocate to Gurgaon and neighboring cities

Deadline: :59:59

Skills required:Effective Communication

About Company:At Guby Rogers Academy, we cater to the needs of both students and professionals, nurturing personal and professional growth. Our training programs are meticulously designed to empower individuals with the technical & soft skills necessary to succeed in the modern job market. Guby Rogers Academy also hires for companies. Our corporate clients use our areas of expertise to scout and reach out to the right potential fits for their human resource requirements.

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