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Customer Support Executive Fresher Job
1 month ago
About the job:
We are a dynamic group engaged in multiple sectors, including supply chain platforms, infrastructure (PEB), warehouse, IT services, fintech services, and travel. With our diverse portfolio, we strive to deliver innovative solutions and services that cater to the evolving needs of our clients. Leveraging our expertise and deep industry knowledge, we seamlessly integrate technology, infrastructure, and logistics to optimize supply chain operations. Our commitment to excellence and customer satisfaction drives us to constantly innovate and provide unparalleled value to our clients across various industries.Key responsibilities:
1. Respond to customer queries through phone calls, emails, live chat, or in-person interactions.
2. Work to resolve customer issues, such as product defects, billing discrepancies, or service disruptions.
3. Place orders, track shipments, or make changes to existing orders as necessary.
4. Handle complaints professionally, aiming to find a satisfactory resolution for the customer.
5. Maintain accurate records of customer interactions, including details of inquiries and resolutions.
6. Escalate issues to a higher authority or the concerned department when necessary.
7. Collect feedback from customers to help improve products and services.
8. Adhere to company policies and industry regulations when interacting with customers.
Requirements:
1. Needs to have excellent communication skills.
2. Problem-solving abilities with patience.
3. Basic knowledge of MS Office.
4. Candidate preferred from warehouse/logistics/supply chain management industry only.
5. Bachelor's degree in marketing or related field.
6. Experience of up to 2 years.
Location: Ethics Innovations Private Limited., Sugal Logistic Park, opposite GITM College, Tauru Road, Bilaspur, Gurgaon, Haryana.
Deadline:
:59:59Other perks:
Health InsuranceSkills required:
MS-Office, English Proficiency (Written) and Data AnalysisAbout Company:
We are a dynamic group engaged in multiple sectors, including IT integrated supply chain platform, infrastructure (PEB), Warehouse, IT Services, Fintech Services, and Travel. With our diverse portfolio, we strive to deliver innovative solutions and services that cater to the evolving needs of our clients. Leveraging our expertise and deep industry knowledge, we seamlessly integrate technology, infrastructure, and logistics to optimize supply chain operations. Our commitment to excellence and customer satisfaction drives us to constantly innovate and provide unparalleled value to our clients across various industries.-
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