Customer Care Executive
2 months ago
**Job Description: Customer Care Executive (German Speaker)**
Position: Customer Care Executive (**German Speaker**)
**Location: Gurgaon, India**
**Responsibilities**:
- Providing excellent customer service and resolving customer issues
- Managing and maintaining customer data and information in the customer database
- Assisting with sales and upselling activities
- Collaborating with internal teams to ensure customer satisfaction
- Providing accurate and timely reports to management
**Requirements**:
- **Fluency in English is mandatory**:
- **Graduation is mandatory**:
- **B1 level certification in German language is mandatory**:
- **Prior experience in the BPO sector or customer service field is preferred**:
- Ability to work in rotational shifts
- Excellent communication skills and a friendly demeanor with customers
- Flexibility to work under pressure and as part of a team
- Basic knowledge of Microsoft Office and other customer service tools
**Compensation and Benefits**:
- **Monthly salary of 18,000 INR (in hand)**:
- **One-sided cab facility for daily commuting**:
- **Performance-based incentives and bonuses**
**Salary**: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
- German (required)
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