Customer Care Executive

3 weeks ago


Gurgaon, India Glow right electric source pvt Ltd Full time

**Job Title: Customer Care Executive**

**Company**: The High Life Cuisine

**Location**:223, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122015

**Job Description: As a Customer Care Executive, you will be the front-line representative of our food processing company, responsible for providing exceptional customer service and support. You will serve as the primary point of contact for our valued customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our products and services. Your role will be critical in maintaining customer satisfaction and building strong relationships with our clients.**

**Responsibilities**:

- Assist customers in placing orders, tracking shipments, and addressing product-related questions or concerns.
- Resolve customer complaints and issues effectively, aiming for first-call resolution whenever possible.
- Provide product information, handling questions about ingredients, nutritional details, and allergens.
- Handle and process customer returns, exchanges, and refunds in accordance with company policies.
- Collaborate with other departments, such as Sales and Quality Assurance, to address customer concerns and ensure a seamless customer experience.
- Keep accurate records of customer interactions, transactions, comments, and complaints in the customer database.
- Identify trends in customer inquiries and provide feedback to the management team for continuous improvement.
- Follow up with customers for the repeat orders and obtain feedback on their experience with our company.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
- Uphold a high level of professionalism and empathy when interacting with customers to build trust and loyalty.
- Coordinate with riders to create a route map to ensure timely delivery.

**Requirements**:

- Previous experience in customer service or a related role is preferred.
- Excellent communication skills, both verbal and written, with a friendly and positive demeanor.
- Strong problem-solving abilities and the capacity to remain calm and composed in challenging situations.
- Empathy and a genuine desire to assist customers and provide top-notch service.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Flexibility to work in shifts, including weekends and holidays, as customer care may require 24/7 coverage.
- Knowledge of food processing or the food industry is a plus but not mandatory.

**Preferred**:

- A bachelor's degree in a relevant field.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9311135702



  • Gurgaon, India Kalp Solutions Full time

    **Job Description: Customer Care Executive (German Speaker)** Position: Customer Care Executive (**German Speaker**) **Location: Gurgaon, India** **Responsibilities**: - Providing excellent customer service and resolving customer issues - Managing and maintaining customer data and information in the customer database - Assisting with sales and upselling...


  • Gurgaon, India Aaptha Consultancy Services Full time

    Hello, We have a requirement for **Customer Care Executive. **This role requirement is for a Bank and it is on the rolls of the Bank Opportunity. Inbound Voice Process: Customer Care Language: Hindi and English Qualification: Any Graduate Age: Less than 29 Years Location: Sector 132, Gurgaon. Shift: Rotational Shift **Job Types**: Full-time,...


  • Gurgaon, India EJS Business Solutions Full time

    Customer care executive required who can speak Telugu or Tamil, or Marathi or Gujarati. **Salary**: ₹16,000.00 - ₹23,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Customer service: 1 year (preferred) **Language**: - Telugu, Tamil, Gujarati,...


  • Gurgaon, India EJS Business Solutions Full time

    Customer care executive required who can speak Telugu or Tamil, or Marathi or Gujarati. **Salary**: ₹16,000.00 - ₹23,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1 year (preferred) - Customer...


  • Gurgaon, India Perfect Job Consultancy Full time

    **WE HAVE OPENINGS FOR DIFFERENT LANGUAGES** Profile: - Customer care executive Location: - Gurgaon **Salary**: - 14000-25000 Languages: - **Tamil,Marathi,Gujrati,Telugu** or contact on: - 7223937054 **Salary**: ₹14,000.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Gurgaon, Haryana: Reliably commute or...


  • Gurgaon, India H2H Innovations Pvt Ltd Full time

    **About the Company**: Muscle Asylum is a nutraceutical brand selling protein supplements, pre-workouts, and other health supplements. We have our own manufacturing and sell products through online portals such as Amazon, Flipkart, Healthkart, and our own D2C website. **Position**: Customer care Executive We are hiring Customer Support Executive, having...


  • Gurgaon, India Invest i care Full time

    Handling Inbound and Outbound Calls. Answer Incoming Calls from Prospective Customers. Impression creating about our properties Inviting for a site visit. Provide information about product features, prices, etc., and present their benefits. Record the customers' personal information accurately. As well as manage the Customer database on CRM **Salary**:...


  • Gurgaon, India Bright IT global solutions pvt ltd Full time

    **Job description** **HELLO JOB SEEKERS......!!!!!** **GREETINGS FROM BRIGHT IT GLOBAL SOLUTIONS PVT. LTD.** **WE ARE HIRING FOR MULTINATIONAL COMPANY IN GURGAON SEC 49** **PROFILE-CUSTOMER CARE EXECUTIVE.** **Roles and Responsibilities** - Respond to customer queries in a timely and Accurate way. - Identify customer needs and help customers use...


  • Gurgaon, India Thermocraft Engineering Services Pvt Ltd Full time

    **EA Sports** **We are currently seeking highly motivated and enthusiastic individuals to join our dynamic team as Customer Care Executive. As a part of our team, you will have the opportunity to work in a fast-paced and vibrant environment, providing exceptional customer service to our clients across the globe.** **Requirements**: - Graduates or...


  • Gurgaon, India Veeman Tech Evolution Private Limited Full time

    **Job description** **Job description** **No. of Vacancies**: 10 **The roles and responsibilities of a customer care executive**: - Take ownership of customer issues. - Troubleshoot problems and see them through to resolution. - Escalate unresolved issues to the appropriate internal teams. - Collect prompt and accurate feedback from customers. - Team...


  • Gurgaon, India crewbyte solutions Full time

    Team we are also hiring for Malyalam, Marathi, Telugu MALAYAM (15,000) FOR FRESHER& FOR EXPERIENCE (16,000) MARATHI(14,000) FOR FRESHER & FOR EXPERIENCE (14,000) TELUGU(16,000) FOR FRESHER & FOR EXPERIENCE (17,000) **Salary**: Depend on Process Profile: Customer Care Executive Working days: 06 days Day shift: 09am to 6pm(girls and boys for both) Work...


  • Gurgaon, India TATA 1 MG Full time

    **Designation**: Executive **Role**:Customer Experience **Department**: Customer Experience **Location**:Gurgaon **About Tata 1mg** Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible and affordable for all Indians. Over the past three years, we've worked to build a...


  • Gurgaon, India Edha Care Full time

    **Hi,** **Quick Facts for US4 Group**: Global Locations: Dubai (UAE), Florida (US) and Gurgaon (India) Headcount: 200+ employees Turnover: USD 10 Million **Designation: - International Patient Care Executive - Arabic Expert** Location: - Gurugram **Key Roles & Responsibilities: -** Ø Must be responsible for handling all related interactions in...


  • Gurgaon, India Bright IT Global Solutions Pvt. Ltd. Full time

    Dear All, Greetings of the day !!! Hiring for the profile of Customer Care Executive for a MNC Company in Gurgaon. Experience Required : - 0 -2 Years Qualification : - Graduation Preferred Language : - English and Hindi fresher also can apply. salary upto 15000/- to 17000/- No fees /Nocharges/direct selection Job Role : - Questions related to...


  • Gurgaon, India pourbraintech Full time

    Role & responsibilities Helping the customer with their query and sell our products and services.  Up-selling and cross-selling brand products and services of Technology leading brands.  Responsible for effectively handling customer queries and providing exceptional customer service.  Maintaining Consistent Productivity and consistently achieving...


  • Gurgaon, India GoMechanic Full time

    **Role ** _Customer Care Executive_ **Experienced Required ** _1-5 Years_ **Location ** _Delhi_ **KRA Job Requirements** - Attend customer queries - Generate & manage leads - Inbound & Outbound calling - Direct coordination with cross-functional team members - 1-5 years of experience in telesales - Communicate with customers to understand their...


  • gurgaon, India NIIT Limited Full time

    Designation: Customer Care Specialist (US process)Job Location- Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist· Customer Service through calls· Ensure timely and accurate service delivery at defined productivity levels· Build client & domain knowledge to be able to deliver a resolution on the first...

  • Customer Care Agent

    1 month ago


    Gurgaon, India Veeman Tech Evolution Private Limited Full time

    **Job description** **No. of Vacancies**: 10 **The roles and responsibilities of a customer care executive**: - Take ownership of customer issues. - Troubleshoot problems and see them through to resolution. - Escalate unresolved issues to the appropriate internal teams. - Collect prompt and accurate feedback from customers. - Team work **We are looking...


  • Gurgaon, Gurugram, Haryana, India StockDaddy Full time

    We are looking for energetic Customer Care executive to help drive our sales and grow the business. will attract new clients and build solid relationships with them while maintaining existing relationships. You will work with various departments and report to the Head of Business Development. **Responsibilities**: - Contact potential or Existing Customer...


  • Gurgaon, India RED GRIFFIN Full time

    **Job Title: International Voice Process Executive** **Job Summary**:We are seeking a motivated and customer-focused individual to join our team as an International Voice Process Executive. In this role, you will be responsible for effectively communicating with customers from around the world, addressing their inquiries, providing information, and ensuring...