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Customer Experience Executive

2 months ago

Gurgaon, India FS Life (FableStreet | Pink Fort | March) Full time
Job Position: Customer Experience Executive

Exp: 1-3 yrs

Location: Gurgaon Who we are: FS Life is a group of homegrown brands that are thoughtful, relevant, and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 with FableStreet, a premium western wear brand that provides the best fit for Indian women. It evolved into a multi-brand organization with the launch of March— a silver jewelry brand, and Pink Fort — a modern Indian wear brand reimagining traditional clothing for the woman of today.

Roles & Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer complaints and issues efficiently while ensuring customer satisfaction. Provide accurate responses to customer queries, ensuring clear communication across multiple platforms. Collaborate with cross-functional teams (e.g., Business, Product, Support) to ensure customers have a smooth experience. Build and maintain strong customer relationships by understanding their needs and offering tailored solutions using third-party tools such as Freshdesk, Freshchat, Exotel, Shopify, and Uniware. Problem-solving: Use strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently. Requirements – Skills, Abilities, and Knowledge

Education: Graduation in any field. 1-3 years of experience in customer service, preferably in the E-commerce sector Proven experience in customer service or a related field. Communication: Excellent verbal and written communication skills. Problem-solving: Strong problem-solving and decision-making abilities. Technical Skills: Proficient in using customer service software and other relevant tools. Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.