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Customer Experience Specialist

3 months ago

Gurgaon, India NIIT Limited Full time
Designation:

Customer Experience Specialist Voice (US process)

Job Location-

Gurugram, Work from Office mode only

Important:Undergraduates/ pursuing graduation are NOT eligibleCandidates with maximum 29 months of (BPO/KPO) experience will be consideredCandidates who are currently located in Delhi NCR/Gurgaon are only eligible

Roles and Responsibilities of a Customer Experience Specialist· Customer Service through calls· Ensure timely and accurate service delivery at defined productivity levels· Build client & domain knowledge to be able to deliver a resolution on the first conversation· Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort· Maintain Internal Service Attendance & Accountability policies· Execute issue /query & Client level delivery quality on calls· Adhere to Customer resolution and ensure proper documentation &follow-up· Identify, share and support operational improvements

Candidate's Eligibility:· Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons)·

B.Tech. with min 6 months of experience is required in BPO/KPO·

Regular M.Com, MA with min 6 months of experience is required in BPO/KPO

(Except MCA and MSC)· Gap should not be more than 4 years after graduation·

Undergraduates/ pursuing graduation are eligible· Candidates who are currently located in Delhi NCR/Gurgaon are only eligible

Work Experience:· Freshers and Experienced- 0-29 months· Excellent communication skills- Written and Verbal· Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)· Proficient in computer usage and Basic knowledge of MSOffice/ Excel

Salary range:· 0 to 29 Months- 3.00 LPA to 3.5 LPA

What we offer:· Defined career roadmap which offers growth opportunities· Performance-based incentive program (Depends on Process/Client Alignment )· Investment in talent development and skills enhancement· Work-life balance with a 5-day workweek· Collaborative environment with best-in-class professionals· Focus on colleague engagement and fun at work