Customer Care Specialist
1 week ago
Customer Care Specialist:
- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal Service Attendance & Accountability policies
- Execute issue /query & Client level delivery quality on calls
- Adhere to Customer resolution and ensure proper documentation &follow-up
- Identify, share and support operational improvements Eligibility:
- Graduates in B.
A, BCA, BBA, BHM, BSc & BSc IT, (Except Stats, Math's Hons & Eco Hons) · B.
Tech.
with min 6 months of similar experience is required in BPO/KPO · M.
Com, MA with min 6 months of similar experience is required in BPO/KPO (Except MCA and MSC) · Age upto 31 years · Gap should not be more than 4 years after graduation · Undergraduates/ pursuing graduation are NOT eligible · Candidates who are currently located in Delhi NCR/Gurgaon are only eligible
Work Experience:
- Freshers and Experienced- 0-29 months
- Excellent communication skills- Written and Verbal
- Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)
- Proficient in computer usage and Basic knowledge of MSOffice/ Excel
-
Customer Care Specialist
1 month ago
Gurgaon, Haryana, India NIITMTS Full timeNIIT is hiring for its client Wipro For International voice process We are looking for smart professionals with a great attitude to make every single client interaction delightful Job description Designation: Customer Care Specialist (US process) Roles and Responsibilities of a Customer Care Specialist Customer Service through calls Ensure timely and...
-
Customer Care Specialist
4 weeks ago
Gurgaon, Haryana, India NIITMTS Full timeNIIT is hiring for its client Wipro For International voice process We are looking for smart professionals with a great attitude to make every single client interaction delightful Job description Designation: Customer Care Specialist (US process) Roles and Responsibilities of a Customer Care Specialist Customer Service through calls Ensure timely and...
-
Customer Care Specialist
1 week ago
Gurgaon, Haryana, India NIIT Full timeAbout NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
-
Customer Care Specialist
1 week ago
Gurgaon, Haryana, India NIIT Full timeAbout NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements.The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
-
Customer Care Specialist
1 week ago
Gurgaon, Haryana, India NIIT Full timeRoles and Responsibilities of a Customer Care Specialist: Customer Service through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level,...
-
Customer Care Professional
1 week ago
Gurgaon, Haryana, India NIIT Limited Full timeAbout NIIT NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements.The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
-
Customer Care Professional
1 week ago
Gurgaon, Haryana, India NIIT Limited Full timeAbout NIIT NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
-
Customer Care Professional
1 week ago
Gurgaon, Haryana, India NIIT Limited Full timeAbout NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
-
Customer Care Professional
1 week ago
Gurgaon, Haryana, India NIIT Limited Full timeAbout NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
-
Gurgaon, Haryana, India NIIT Limited Full timeDesignation: Customer Care Specialist (US process)Job Location- Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist · Customer Service through calls· Ensure timely and accurate service delivery at defined productivity levels· Build client & domain knowledge to be able to deliver a resolution on the first...
-
Gurgaon, Haryana, India NIIT Limited Full timeDesignation: Customer Care Specialist (US process)Job Location- Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist · Customer Service through calls· Ensure timely and accurate service delivery at defined productivity levels· Build client & domain knowledge to be able to deliver a resolution on the first...
-
Customer Experience Specialist
1 week ago
Gurgaon, Haryana, India NIIT Limited Full timeDesignation: Customer Care Specialist (US process)Job Location Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist Customer Service through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation...
-
Customer Service Specialist
1 week ago
Gurgaon, Haryana, India NIIT Full timeNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development...
-
Customer Support Specialist
1 week ago
Gurgaon, Haryana, India NIIT Full timeAbout the Company:At NIIT, we are a top-notch Skills and Talent Development Corporation dedicated to preparing a skilled workforce for global industry demands. Established in 1981 with a mission to address the human resource needs of the emerging IT sector, NIIT has evolved into one of the world's premier training organizations, offering a wide range of...
-
Customer Care Executive
1 week ago
Gurgaon, Haryana, India Tutor Consortium Pvt Ltd Full timeAbout the role:We are looking for Customer Care Associate. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that issues are either resolved faster or flagged...
-
Partnership Specialist
1 week ago
Gurgaon, Haryana, India Antara Senior Care Full timeJob Overview:As the Partnership Specialist for the pod / Category, you will be responsible for identifying, establishing, and managing partnerships with brands, B&M Stores, Hospitals, Other Vendors for senior care products.You will work closely with Category managers and key stakeholders to promote our products, negotiate agreements, and drive sales growth....
-
Customer Care Executive
1 week ago
Gurgaon, Haryana, India Hirebloc Ventures Pvt Ltd Full timeUrgent Hiring for customer care executiveSalary - 15K - 20KLocation - GurgaonFreshers are also welcome.Role DescriptionThis is a full-time on-site role for a Customer Care Executive located in Gurugram. The Customer Care Executive will be responsible for responding to customer queries and complaints, providing customer support, ensuring customer...
-
Customer Care Professional
1 week ago
Gurgaon, Haryana, India American Express Full timeYou Are the Key. We've Always Got Your Back.When you become part of Team Amex, you join a worldwide group of colleagues devoted to supporting our customers, communities, and each other.With us, you'll have the chance to develop your skills and build a career path tailored just for you, with perks and flexibility that cater to your personal and professional...
-
Customer Care Executive
1 week ago
Gurgaon, Haryana, India Four Star Consultancy Full timeurgent hiring. CUSTOMER CARE EXECUTIVE(0-4)EXPERIENCE.What we are looking for in a candidate Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guidelines Keeping a Record of the Customers Giving the right pitch to the potential customers, so they...
-
Customer Service/Customer Support Internship
1 month ago
Gurgaon, Haryana, India VLCC Health Care Limited Full timeAbout the internship:Selected intern's day-to-day responsibilities include:1. Taking calls and pitching for the services2. Handling customer inquiries > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 18th May'24 and 22nd Jun'24 3. are available for duration of 6 months 4....