Technical Support Engineer

1 month ago

Anywhere in IndiaMultiple Locations TALENT XO Full time

Review Criteria :

Strong Technical Product Support profile

Mandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.

Mandatory ( Soft Skill ) - Excellent Communication Skills

Must Have :


- Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but must have done few personal/academic projects using frontend technologies)

Mandatory ( Company ) - Product Company

Job Specific Criteria :

- CV Attachment is mandatory

Rate communication skills ( Out of 5 ) :

- Are you open to shifts? Shift Timings - Morning: 5 am - 1 pm, Afternoon: 1 pm - 9 pm, Evening: 5 pm - 1 am, Night: 9 pm - 5 am. Which one is the preferred working slot for you?

Role & Responsibilities :

- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.

- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.

- Provide technical support to customers via email, chat and phone calls.

- Create internal or external knowledge base articles/whitepapers.

- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.

Ideal Candidate :

- Good understanding of web applications, HTML, JavaScript, CSS and JQuery.

- Prior experience in supporting enterprise customers.

- Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.

- Outstanding communication, understanding, and writing skills.

- Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.

- Well organized with utmost care to detail, along with good comprehending skills to address issues.

- Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.

- Bachelor's degree, Computer Science related.

- Good understanding of web applications, HTML, JavaScript, and CSS.

- Minimum of 2 years in a customer support role.

- Strong problem-solving skills.

- Strong written and verbal skills.

- Perks, Benefits and Work Culture

Mandatory Criteria : Each Candidate Should Know Before Applying - Over Or Less Experienced Candidates Will Not Be Shortlisted. If Your Profile Does Not Match The Review Criteria You Will Not Get Shortlisted. Be Ready With Your Updated Cv That Aligns With Jd As Company Focuses On A Screening A Cv A Lot. Whose Salary Is Below 09 Lpa Inr Will Not Get Shortlisted.

(ref:hirist.tech)

  • Technical Support Engineer

    1 month ago

    Anywhere in India/Multiple Locations, IN Grorapid labs Full time

    Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

  • Technical Support Engineer

    1 month ago

    Anywhere in India/Multiple Locations Grorapid labs Full time

    Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations Grorapid labs Full time

    Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN Grorapid labs Full time

    Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

  • Technical Support Engineer

    1 week ago

    Anywhere in India/Multiple Locations, IN LOGIC PLANET IT SERCICES Full time

    Candidate should be N3 level CertifiedCandidate should be comfortable for 24-7 rotational shiftsProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN Alucent Technologies Full time

    Job Description :Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Technical Support Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations Alucent Technologies Full time

    Job Description :Role & Responsibilities : Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive followups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations Alucent Technologies Full time

    Job Description : Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN Alucent Technologies Full time

    Job Description :Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN HRwing Full time

    Job Description :Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations HRwing Full time

    Job Description : Role & Responsibilities : - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. - Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. - Log software defects using a bug tracking system and work closely with software developers to analyze the...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN HRwing Full time

    Job Description :Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Technical Support Engineer

    1 month ago

    Anywhere in India/Multiple Locations, IN TALENT XO Full time

    Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have :- Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN TALENT XO Full time

    Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have :- Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...

  • Technical Support Engineer

    1 day ago

    Anywhere in India/Multiple Locations UB Hiring Services Full time

    Role & Responsibilities : - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. - Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. - Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them...

  • Technical Support Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations, IN UB Hiring Services Full time

    Role & Responsibilities : - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to...

  • Technical Product Support Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations TalentXO Full time

    Role & Responsibilities: Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to...

  • Wingify - Technical Support Engineer - Troubleshooting

    1 day ago

    Anywhere in India/Multiple Locations/Any Location Wingify Full time

    Job Description : A Technical Support Engineer serves as an expert for our product, VWO, and associated web technologies. This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties. The Support Engineer is the technical interface between our...

  • Technical Support Engineer

    4 weeks ago

    Bangalore/Anywhere in India/Multiple Locations Zyoin group Full time

    Responsibilities : - Work closely with the engineering team to address technical and product-related queries from both customers and L1/L2 teams.- Replicate issues in test environments to diagnose and resolve.- Utilize SQL skills to extract data relevant to customer queries or issues.- Use REST APIs to diagnose and resolve integration or data flow...

  • Technical Support Engineer

    3 months ago

    Bangalore,Anywhere in India,Multiple Locations Zyoin group Full time

    Responsibilities : - Work closely with the engineering team to address technical and product-related queries from both customers and L1/L2 teams.- Replicate issues in test environments to diagnose and resolve.- Utilize SQL skills to extract data relevant to customer queries or issues.- Use REST APIs to diagnose and resolve integration or data flow...