Technical Support Engineer

3 weeks ago

BangaloreAnywhere in IndiaMultiple Locations Zyoin group Full time

Responsibilities :

- Work closely with the engineering team to address technical and product-related queries from both customers and L1/L2 teams.

- Replicate issues in test environments to diagnose and resolve.

- Utilize SQL skills to extract data relevant to customer queries or issues.

- Use REST APIs to diagnose and resolve integration or data flow challenges.

- Have a good understanding of cloud concepts and provide support related to cloud-hosted applications.

- Analyse logs to diagnose and troubleshoot issues, ensuring prompt resolution for customers.

- Utilize proficiency in at least one programming or scripting language (e.g. Java, Python, Unix) to solve bugs.

- Collaborate with cross-functional teams to escalate complex issues, ensuring prompt and accurate resolution for customers.

- Leverage knowledge and experience with security tools like Software Composition Analysis (SCA), Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), etc. to provide guidance and support on usage of ArmorCode platform for their AppSec program.

- Participate in triage calls and conduct root cause analysis to address underlying issues.

- Document customer interactions, inquiries, and resolutions accurately and comprehensively in the customer support system.

- Continuously update product knowledge to stay informed about new features, enhancements, and updates.

- Contribute to the improvement of support processes and systems, Documentation, KB articles, identifying areas for enhancement, and suggesting solutions to optimize customer support operations.

- Handle challenging situations with resilience, remaining calm and professional while working in a fast-paced and dynamic environment.

- Demonstrate a customer-centric mindset, empathizing with customers and striving to provide exceptional service at all times.

(ref:hirist.tech)

  • Technical Support Engineer

    3 weeks ago

    Anywhere in India/Multiple Locations Grorapid labs Full time

    Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

  • Technical Support Engineer

    1 month ago

    Anywhere in India/Multiple Locations, IN Grorapid labs Full time

    Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

  • Technical Support Engineer

    1 month ago

    Anywhere in India/Multiple Locations Grorapid labs Full time

    Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN Grorapid labs Full time

    Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

  • Technical Support Engineer

    1 week ago

    Anywhere in India/Multiple Locations, IN LOGIC PLANET IT SERCICES Full time

    Candidate should be N3 level CertifiedCandidate should be comfortable for 24-7 rotational shiftsProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret...

  • Technical Support Engineer

    3 weeks ago

    Anywhere in India/Multiple Locations Alucent Technologies Full time

    Job Description : Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN Alucent Technologies Full time

    Job Description :Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN Alucent Technologies Full time

    Job Description :Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Technical Support Engineer

    1 week ago

    Anywhere in India/Multiple Locations Alucent Technologies Full time

    Job Description :Role & Responsibilities : Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive followups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track...

  • Technical Support Engineer

    3 weeks ago

    Anywhere in India/Multiple Locations HRwing Full time

    Job Description : Role & Responsibilities : - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. - Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. - Log software defects using a bug tracking system and work closely with software developers to analyze the...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN HRwing Full time

    Job Description :Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN HRwing Full time

    Job Description :Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Technical Support Engineer

    3 weeks ago

    Anywhere in India/Multiple Locations TALENT XO Full time

    Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have : - Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...

  • Technical Support Engineer

    1 month ago

    Anywhere in India/Multiple Locations TALENT XO Full time

    Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have : - Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...

  • Technical Support Engineer

    1 month ago

    Anywhere in India/Multiple Locations, IN TALENT XO Full time

    Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have :- Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN TALENT XO Full time

    Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have :- Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...

  • Technical Support Engineer

    1 week ago

    Anywhere in India/Multiple Locations, IN UB Hiring Services Full time

    Role & Responsibilities : - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to...

  • Technical Support Analyst

    3 weeks ago

    Bangalore/Anywhere in India/Multiple Locations Swift Strategic Staff Solutions INC Full time

    We are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...

  • Technical Support Analyst

    3 months ago

    Bangalore,Anywhere in India,Multiple Locations Swift Strategic Staff Solutions INC Full time

    We are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...

  • Technical Support Analyst

    4 weeks ago

    Bangalore/Anywhere in India/Multiple Locations, IN Swift Strategic Staff Solutions INC Full time

    We are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...