Wingify - Technical Support Engineer - Troubleshooting

3 days ago

Anywhere in IndiaMultiple LocationsAny Location Wingify Full time

Job Description :


A Technical Support Engineer serves as an expert for our product, VWO, and associated web technologies. This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties. The Support Engineer is the technical interface between our customers and VWO's Development/QA and Product management teams.

Job Responsibilities :

- Provide technical support to customers via email, chat and phone calls.

- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.

- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.

- Create internal or external knowledge base articles/whitepapers.

- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.

Professional Competencies :

- Good understanding of web applications, HTML, JavaScript, CSS and JQuery.

- Prior experience in supporting enterprise customers.

- Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.

- Outstanding communication, understanding, and writing skills.

- Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.

- Well organized with utmost care to detail, along with good comprehending skills to address issues.

- Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.

Desired Skills & Experience :

- Min 2 to 6 years experience in a customer support role.

- Bachelor's degree, Computer Science related.

- Good understanding of web applications, HTML, JavaScript, and CSS.

- Strong problem-solving skills.

- Strong written and verbal skills.

(ref:hirist.tech)

  • Wingify - Technical Support Engineer - Troubleshooting

    5 days ago

    india Wingify Full time

    Job Description : A Technical Support Engineer serves as an expert for our product, VWO, and associated web technologies. This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties. The Support Engineer is the technical interface between our...

  • Wingify - Software Development Engineer - Test - Manual/Automation Testing

    2 months ago

    Anywhere in India/Multiple Locations/Any Location, IN Wingify Full time

    Job Description :Your responsibilities :- Ensure that our products are awesome and of high quality.- Confirm, verify bugs, and determine steps to reproduce.- Design and implementation of internal automation tools for QA.- Building front end, UI, API, load, performance, and UAT test suites for our applications.- Work closely with Product, Marketing, and...

  • Wingify - Software Development Engineer - Test - Manual/Automation Testing

    2 months ago

    Anywhere in India/Multiple Locations/Any Location Wingify Full time

    Job Description : Your responsibilitie s :- Ensure that our products are awesome and of high quality.- Confirm, verify bugs, and determine steps to reproduce.- Design and implementation of internal automation tools for QA.- Building front end, UI, API, load, performance, and UAT test suites for our applications.- Work closely with Product, Marketing, and...

  • Wingify - Software Development Engineer - Test - Manual/Automation Testing

    4 weeks ago

    Anywhere in India/Multiple Locations/Any Location Wingify Full time

    Job Description : Your responsibilitie s :- Ensure that our products are awesome and of high quality.- Confirm, verify bugs, and determine steps to reproduce.- Design and implementation of internal automation tools for QA.- Building front end, UI, API, load, performance, and UAT test suites for our applications.- Work closely with Product, Marketing, and...

  • Wingify - Software Development Engineer - Test - Manual/Automation Testing

    4 weeks ago

    Anywhere in India/Multiple Locations/Any Location, IN Wingify Full time

    Job Description :Your responsibilities :- Ensure that our products are awesome and of high quality.- Confirm, verify bugs, and determine steps to reproduce.- Design and implementation of internal automation tools for QA.- Building front end, UI, API, load, performance, and UAT test suites for our applications.- Work closely with Product, Marketing, and...

  • Wingify - Software Development Engineer - Test - Manual/Automation Testing

    5 days ago

    india Wingify Full time

    Job Description : Your responsibilitie s :- Ensure that our products are awesome and of high quality.- Confirm, verify bugs, and determine steps to reproduce.- Design and implementation of internal automation tools for QA.- Building front end, UI, API, load, performance, and UAT test suites for our applications.- Work closely with Product, Marketing, and...

  • Technical Product Support Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations TalentXO Full time

    Role & Responsibilities: Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to...

  • Software Development Engineer

    2 weeks ago

    India Wingify Full time

    Job Description : Your responsibilitie s : Ensure that our products are awesome and of high quality. Confirm, verify bugs, and determine steps to reproduce. Design and implementation of internal automation tools for QA. Building front end, UI, API, load, performance, and UAT test suites for our applications. Work closely with Product, Marketing, and...

  • Technical Support Engineer

    1 month ago

    Anywhere in India/Multiple Locations TALENT XO Full time

    Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have : - Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...

  • Technical Support Engineer

    1 month ago

    Anywhere in India/Multiple Locations, IN TALENT XO Full time

    Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have :- Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN TALENT XO Full time

    Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have :- Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations TALENT XO Full time

    Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have : - Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...

  • Technical Product Support Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations, IN TalentXO Full time

    Role & Responsibilities:- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. - Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. - Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to...

  • Technical Product Support Engineer

    3 weeks ago

    Anywhere in India/Multiple Locations TalentXO Full time

    Role & Responsibilities: - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. - Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. - Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them...

  • Product/Technical Support Engineer

    2 months ago

    Anywhere in India/Multiple Locations, IN harborhubstaffing Full time

    Job Description & Responsibilities : Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them...

  • Product/Technical Support Engineer

    2 months ago

    Anywhere in India/Multiple Locations harborhubstaffing Full time

    Job Description & Responsibilities : Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track...

  • Product/Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN harborhubstaffing Full time

    Job Description & Responsibilities : Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them...

  • Product/Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations harborhubstaffing Full time

    Job Description & Responsibilities : Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track...

  • Senior Technical Support Engineer

    2 months ago

    Bangalore/Any Location, IN Devlats Pvt Ltd Full time

    About the job :Responsibilities :- Engage in technical troubleshooting and problem resolution.- Analyze UI code (mobile or portal) and backend services (Node JS, Python, etc.).- Create DT synthetics, SPLUNK-based monitoring, Tealeaf monitors and reports, and perform advanced SPLUNK querying.- Investigate technical issues impacting databases, caching,...

  • Senior Technical Support Engineer

    2 months ago

    Bangalore/Any Location, India Devlats Pvt Ltd Full time

    About the job :Responsibilities :- Engage in technical troubleshooting and problem resolution.- Analyze UI code (mobile or portal) and backend services (Node JS, Python, etc.).- Create DT synthetics, SPLUNK-based monitoring, Tealeaf monitors and reports, and perform advanced SPLUNK querying.- Investigate technical issues impacting databases, caching,...