Technical Product Support Engineer

2 weeks ago

Anywhere in IndiaMultiple Locations TalentXO Full time

Role & Responsibilities:


- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.


- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.


- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.


- Provide technical support to customers via email, chat and phone calls.


- Create internal or external knowledge base articles/whitepapers.


- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.


Ideal Candidate


- Good understanding of web applications,HTML, JavaScript, CSS and JQuery.


- Prior experience in supporting enterprise customers.


- Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.


- Outstanding communication, understanding, and writing skills.


- Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.


- Well organized with utmost care to detail, along with good comprehending skills to address issues.


- Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.


- Bachelor's degree, Computer Science related.


- Good understanding of web applications, HTML, JavaScript, and CSS.


- Minimum of 2 years in a customer support role.


- Strong problem-solving skills.


- Strong written and verbal skills.


Perks, Benefits and Work Culture:


- Testimonial from a designer: 'One of the things I love about the design team at Wingify is the fact that every designer has a style which is unique to them. The second best thing is non-compliance to pre-existing rules for new products. So I just don't follow guidelines, I help create them.'

(ref:hirist.tech)

  • Technical Product Support Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations TalentXO Full time

    Role & Responsibilities: Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to...

  • Technical Support Engineer

    1 month ago

    Anywhere in India/Multiple Locations, IN Grorapid labs Full time

    Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

  • Technical Support Engineer

    1 month ago

    Anywhere in India/Multiple Locations Grorapid labs Full time

    Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN Grorapid labs Full time

    Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations Grorapid labs Full time

    Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

  • Technical Support Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations, IN LOGIC PLANET IT SERCICES Full time

    Candidate should be N3 level CertifiedCandidate should be comfortable for 24-7 rotational shiftsProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret...

  • Technical Product Manager

    2 weeks ago

    Anywhere in India/Multiple Locations VAST Consulting Full time

    Martech/CDP industries experience is mandatory Note : Person should have started career in development then moved into product management. He/she will be responsible for supporting the senior product team, Engineering team and would be willing to take on significant responsibilities such as:This role is all about engaging closely with product team and...

  • Product/Technical Support Engineer

    2 months ago

    Anywhere in India/Multiple Locations, IN harborhubstaffing Full time

    Job Description & Responsibilities : Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them...

  • Product/Technical Support Engineer

    2 months ago

    Anywhere in India/Multiple Locations harborhubstaffing Full time

    Job Description & Responsibilities : Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track...

  • Product/Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN harborhubstaffing Full time

    Job Description & Responsibilities : Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them...

  • Product/Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations harborhubstaffing Full time

    Job Description & Responsibilities : Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN Alucent Technologies Full time

    Job Description :Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Technical Support Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations Alucent Technologies Full time

    Job Description :Role & Responsibilities : Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive followups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations Alucent Technologies Full time

    Job Description : Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations, IN Alucent Technologies Full time

    Job Description :Role & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and...

  • Production Support Lead

    2 weeks ago

    Anywhere in India/Multiple Locations Getinz Full time

    Incident Management and Response: Capability to lead a support team and respond to incidents promptly, follow incident management procedures, and coordinate with cross-functional teams for resolution. Understanding of incident severity levels and appropriate escalation paths AWS proficiency Should be very good with AWS services relevant to hosting web...

  • Production Support Lead

    3 weeks ago

    Anywhere in India/Multiple Locations Getinz Full time

    Incident Management and Response: Capability to lead a support team and respond to incidents promptly, follow incident management procedures, and coordinate with cross-functional teams for resolution. Understanding of incident severity levels and appropriate escalation paths AWS proficiency Should be very good with AWS services relevant to hosting web...

  • Production Support Lead

    2 weeks ago

    Anywhere in India/Multiple Locations, IN Getinz Full time

    Incident Management and Response:Capability to lead a support team and respond to incidents promptly, follow incident management procedures, and coordinate with cross-functional teams for resolution.Understanding of incident severity levels and appropriate escalation pathsAWS proficiencyShould be very good with AWS services relevant to hosting web...

  • Technical Product Support Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations, IN TalentXO Full time

    Role & Responsibilities:- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. - Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. - Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to...

  • Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations HRwing Full time

    Job Description : Role & Responsibilities : - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. - Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. - Log software defects using a bug tracking system and work closely with software developers to analyze the...