Product/Technical Support Engineer

Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

Martech/CDP industries experience is mandatory Note : - Person should have started career in development then moved into product management.- He/she will be responsible for supporting the senior product team, Engineering team and would be willing to take on significant responsibilities such as:- This role is all about engaging closely with product team...

Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have :- Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...

Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have : - Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...

About the Team : As we continue to scale, we're seeking a Technical Product & Customer Support Specialist based in the APAC region to cater to our European, APAC & African clientele, while also supporting & triaging all other queries. As part of our growing Technical Product Support team, you'll spend most of your time interacting directly with...

Hiring Criteria : - Strong Technical Product Support profile- Mandatory ( Experience ) : Minimum of 2 years in a Technical Product Support role.- Mandatory ( Soft Skill ) : Excellent Communication SkillsMust Have : Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not...

Responsibilities : - Work closely with the engineering team to address technical and product-related queries from both customers and L1/L2 teams.- Replicate issues in test environments to diagnose and resolve.- Utilize SQL skills to extract data relevant to customer queries or issues.- Use REST APIs to diagnose and resolve integration or data flow...

We are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...

We are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...

Mandatory Criteria Each Candidate:- Should know before applying : jobid , 6357 , technical product manager (cpq, salesforce)- Candidates should not be from Jawaharlal Nehru technological university Hyderabad (jntu) and from Osmania university. - Candidate from above mentioned uiniversities will not get shortlisted. - Candidate should not be a project manager...

Position : L2 Production SupportLocation : HyderabadExperience : 4+ Years Notice Period : 0-15daysL2 Job Description : Responsibilities : - Monitor the applications Health/Errors and raise incident if any threshold breaches. - Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system. - 1st line of support for customer issue. - Analyze...

Profile- Firmware years. Location- Pune Notice period- 0-15 days. Mandatory skills- Linux, Firmware, RTOS, I2C, SPI, UART, AutoSAR Duties and responsibilities: This team will be responsible for applying superior design and development to embedded applications for Embedded automotive platforms. The projects could consist of New Product Development,...

The ideal candidate will be responsible for training and supporting our technology products to implement and to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and internal sales team. Your ability to work in complex networking environment will also make you an ideal candidate. ...

Job Description :- 8+ years' experience in application support, Middleware support and production support with strong troubleshooting capabilities- Experience with using ITIL change, incident and problem management processes.- Resolve critical production issues by leading major incident calls, engaging proper teams and driving root cause analysis.-...

About my client : My client helps fast-growing businesses automate accounts payables on their terms. They simplify everything from invoice management to payments for both recurring and one-off expenses with a cloud-first approach that enables remote work. Ottimate's AP Automation and VendorPay Network help businesses pay and get paid faster. They are...

About Astra : Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from...

Job Description : The Technical Lead is responsible for :- Providing technical leadership, mentoring and support to software development teams.- Helping to design project plans that deliver designs to production on time, on quality and on budget.- Driving consistency of approach in all aspects of the Software Delivery Cycle - including security, testing, and...

Role : Hadoop AdministratorIndustry Type : IT Employment Type : Full TimeRole Category : PermanentDepartment : Engineering Job Description :- Configure various property files like coresite.xml, hdfssite.xml, mapredsite.xml based on the job requirement.- Manage and review Hadoop log files.- Conduct performance tuning of Hadoop cluster and Hadoop jobs.- Take...

Company - Software Development5 Days workingWFH / Remote WorkingJob Description : - Work closely with the engineering team to address technical and product-related queries from both customers and L1/L2 teams. - Replicate issues in test environments to diagnose and resolve.- Utilize SQL skills to extract data relevant to customer queries or issues.- Use REST...

Job Title: Engineering ManagerLocation: RemoteType of Position: Full-timeAbout Swym ( Swym, we're helping to shape the future of how customers shop online, and we are doing it in a big way. Our innovative solutions enable e-commerce brands to create a seamless, engaging shopping experience for their customers. With a customer base of over 37,000...