![Cortex Consulting Pvt. Ltd.](https://media.trabajo.org/img/noimg.jpg)
L2 Infra Support Engineer
1 month ago
Job Description :
- 8+ years' experience in application support, Middleware support and production support with strong troubleshooting capabilities
- Experience with using ITIL change, incident and problem management processes.
- Resolve critical production issues by leading major incident calls, engaging proper teams and driving root cause analysis.
- Solve and debug system components to resolve technical issues in complex and highly regulated environments comprised of on-prem and cloud applications and services.
- Hands on experience with monitoring and alerting processes in distributed, cloud and microservices based environments.
- Collaborate both within the team and across teams to resolve application issues and advance as needed.
- Create, modify, and monitor dashboards to better catch potential issues and aide in observability.
- Support weekly and weekend on-call rotation as scheduled.
- Good verbal and interpersonal skills, communicating openly with the team members and stakeholders
- Solid ability to gather and analyze project requirements and translate them into technical specifications and own the implementation.
- Resolve critical application alerts in a timely fashion including production issues across the environment ingress/egress points.
Technical Qualifications :
- Hands on experience in Unix/Linux, windows
- Hands on experience with Middleware technologies (Apache, IHS, WAS, MQ , Tomcat, JBoss etc.)
- Hands on experience with Devops and tools
- Familiarity working with relational/non-relational databases.
- Solid understanding and hands on experience with Azure cloud
- Hands on experience with Cloud technologies - red hat OpenShift, Kubernetes, AKS, EKS cluster administration and build
- Experience deploying applications on WebSphere Application Server/Tomcat/JBoss or Cloud
- Experience with monitoring tools Splunk, AppDynamics, Dynatrace
- Infrastructure build engineering experience middleware, OpenShift, Azure cloud
- Good to have understanding and experience with Ansible, Terraform, Bitbucket
- Good understanding of network topologies and troubleshooting network related issues
- Hands on experience with triaging application issues, network issues and OS performance issues
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