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L2 Infra Support Engineer

3 months ago

india Cortex Consulting Pvt. Ltd. Full time

Job Description :

- 8+ years' experience in application support, Middleware support and production support with strong troubleshooting capabilities

- Experience with using ITIL change, incident and problem management processes.

- Resolve critical production issues by leading major incident calls, engaging proper teams and driving root cause analysis.

- Solve and debug system components to resolve technical issues in complex and highly regulated environments comprised of on-prem and cloud applications and services.

- Hands on experience with monitoring and alerting processes in distributed, cloud and microservices based environments.

- Collaborate both within the team and across teams to resolve application issues and advance as needed.

- Create, modify, and monitor dashboards to better catch potential issues and aide in observability.

- Support weekly and weekend on-call rotation as scheduled.

- Good verbal and interpersonal skills, communicating openly with the team members and stakeholders

- Solid ability to gather and analyze project requirements and translate them into technical specifications and own the implementation.

- Resolve critical application alerts in a timely fashion including production issues across the environment ingress/egress points.

Technical Qualifications :

- Hands on experience in Unix/Linux, windows

- Hands on experience with Middleware technologies (Apache, IHS, WAS, MQ , Tomcat, JBoss etc.)

- Hands on experience with Devops and tools

- Familiarity working with relational/non-relational databases.

- Solid understanding and hands on experience with Azure cloud

- Hands on experience with Cloud technologies - red hat OpenShift, Kubernetes, AKS, EKS cluster administration and build

- Experience deploying applications on WebSphere Application Server/Tomcat/JBoss or Cloud

- Experience with monitoring tools Splunk, AppDynamics, Dynatrace

- Infrastructure build engineering experience middleware, OpenShift, Azure cloud

- Good to have understanding and experience with Ansible, Terraform, Bitbucket

- Good understanding of network topologies and troubleshooting network related issues

- Hands on experience with triaging application issues, network issues and OS performance issues

(ref:hirist.tech)