L2 Production Support Engineer

3 weeks ago

Anywhere in IndiaMultiple LocationsHyderabad ADVANSOFT Full time

Position : L2 Production Support

Location : Hyderabad

Experience : 4+ Years

Notice Period : 0-15days

L2 Job Description :

Responsibilities :


- Monitor the applications Health/Errors and raise incident if any threshold breaches.

- Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system.

- 1st line of support for customer issue.

- Analyze and troubleshoot logs to fix or escalate to L3 developer if noticed any errors/issue.

- Monitor the batches and rerun if needed, troubleshoot the logs if fails.

- Continue to update the status to respective stakeholder.

- Technical Knowledge on Linux/Unix with experience in scripting and automation. Basic Knowledge on Windows scripting.

- Good expertise on Monitoring tools (Grafana/Kibana etc or any relevant monitoring tools).

- Need to have strong analytical skills to identify any issue

- ITIL knowledge is a must on INCIDENT and PROBLEM handling process

- Knowledge on Java/J2EE will be an addon.

- Knowledge on JBOSS/ Heap, Threads

- Basics on Network fundamentals

- Batch monitoring/Processing - Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage.

- Theoretical knowledge, ability to backup/retrieve data, File restore

- Basic database knowledge with ability to query, write commands and automate scripts

- Ready to support 24-7 Operations and on rotational shifts basis

- The position requires a minimum of 4 years of relevant experience as production support or at least infrastructure support or development role.

- Should have good communication and ability to manage stakeholders with on-time responses. Qualifications:

- B.Tech or any full time Bachelor degree

- Min of 4yrs experience in Linux/Unix environment

- Basic knowledge on Applications and connectivity to DB

- DB Knowledge. (DB2/Maria DB)

- Banking knowledge will be add-on

(ref:hirist.tech)

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