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L2 Verint Engineer
1 week ago
We are currently hiring for L2 Verint Engineer - Location : Remote - Shift : US Rotational shift Interested candidate can share me your cv to
Job Title: L2 Verint Engineer
Job Description:
o Act as a sole owner for the Verint 15.x recording solutions, maintain the system with no potential issues,
o Good implementation and troubleshooting knowledge in Verint platform.
o Work on support tasks, gathering information regarding the technical problem that accrued by to diagnose the problem in the system.
o Connecting remotely to the end user system to try to resolve or diagnose the problem, connect end users through phone, WebEx, and email.
o Working with Internal L1 team, Customer Support teams, Business Partners and Customers Globally to address Recording and Compliance application related product issues and resolve high-level issues.
o The engineer must be able to perform SP and UP upgrade activities in the system,
o Must be able to Implement and install Engage products for the customer site if required,
o Maintain quality and on-going internal and external communication throughout your analysis,
o Contribution to the Knowledge Base, documentation of the troubleshooting analysis and problem resolution steps and participate in Educating/Mentoring the team and other team members,
o Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.
o Develop training materials to be used by all engineers in the organization and conduct internal training through L&D team.
o Act as a point of contact for all service delivery issues/ pending work/ escalations
o Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem-solving skills.
o Handles escalations & participate in routine operational meetings & Knowledge on Contracts and SLAs
o Should be ready to work in 24/7 business support environment"
Key Skills: Verint WFM
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L2 Verint Engineer
1 week ago
india Servion Global Solutions Full timeWe are currently hiring for L2 Verint Engineer - Location : Remote - Shift : US Rotational shift Interested candidate can share me your cv to Job Title: L2 Verint Engineer Job Description: o Act as a sole owner for the Verint 15.x recording solutions, maintain the system with no potential issues, o Good implementation and troubleshooting knowledge in...
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L2 Verint Engineer
1 week ago
India Servion Global Solutions Full timeWe are currently hiring for L2 Verint Engineer - Location : Remote - Shift : US Rotational shift Interested candidate can share me your cv to yuvashri.s@servion.comJob Title: L2 Verint EngineerJob Description: o Act as a sole owner for the Verint 15.x recording solutions, maintain the system with no potential issues, o Good implementation and troubleshooting...
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