L2 Verint Engineer

1 week ago


India Servion Global Solutions Full time

We are currently hiring for L2 Verint Engineer - Location : Remote - Shift : US Rotational shift Interested candidate can share me your cv to

Job Title: L2 Verint Engineer

Job Description:

o Act as a sole owner for the Verint 15.x recording solutions, maintain the system with no potential issues,

o Good implementation and troubleshooting knowledge in Verint platform.

o Work on support tasks, gathering information regarding the technical problem that accrued by to diagnose the problem in the system.

o Connecting remotely to the end user system to try to resolve or diagnose the problem, connect end users through phone, WebEx, and email.

o Working with Internal L1 team, Customer Support teams, Business Partners and Customers Globally to address Recording and Compliance application related product issues and resolve high-level issues.

o The engineer must be able to perform SP and UP upgrade activities in the system,

o Must be able to Implement and install Engage products for the customer site if required,

o Maintain quality and on-going internal and external communication throughout your analysis,

o Contribution to the Knowledge Base, documentation of the troubleshooting analysis and problem resolution steps and participate in Educating/Mentoring the team and other team members,

o Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.

o Develop training materials to be used by all engineers in the organization and conduct internal training through L&D team.

o Act as a point of contact for all service delivery issues/ pending work/ escalations

o Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem-solving skills.

o Handles escalations & participate in routine operational meetings & Knowledge on Contracts and SLAs

o Should be ready to work in 24/7 business support environment"

Key Skills: Verint WFM


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