Technical Support Engineer

2 months ago

Anywhere in IndiaMultiple LocationsAny LocationBangalore Zyoin Full time

Company - Software Development

5 Days working

WFH / Remote Working

Job Description :


- Work closely with the engineering team to address technical and product-related queries from both customers and L1/L2 teams.


- Replicate issues in test environments to diagnose and resolve.

- Utilize SQL skills to extract data relevant to customer queries or issues.

- Use REST APIs to diagnose and resolve integration or data flow challenges.

- Have a good understanding of cloud concepts and provide support related to cloud-hosted applications.

- Analyse logs to diagnose and troubleshoot issues, ensuring prompt resolution for customers.

- Utilize proficiency in at least one programming or scripting language (e.g., Java, Python, Unix) to solve bugs.

- Collaborate with cross-functional teams to escalate complex issues, ensuring prompt and accurate resolution for customers.

- Leverage knowledge and experience with security tools like Software Composition Analysis (SCA), Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), etc., to provide guidance and support on usage of ArmorCode platform for their AppSec program.

- Participate in triage calls and conduct root cause analysis to address underlying issues.

- Document customer interactions, inquiries, and resolutions accurately and comprehensively in the customer support system.

- Continuously update product knowledge to stay informed about new features, enhancements, and updates.

- Contribute to the improvement of support processes and systems, Documentation, KB articles, identifying areas for enhancement and suggesting solutions to optimize customer support operations.

- Handle challenging situations with resilience, remaining calm and professional while working in a fast-paced and dynamic environment.

- Demonstrate a customer-centric mindset, empathizing with customers and striving to provide exceptional service at all times.

(ref:hirist.tech)

  • Technical Support Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations Grorapid labs Full time

    Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

  • Technical Support Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations, IN Grorapid labs Full time

    Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...

  • Technical Support Engineer

    6 days ago

    Anywhere in India/Multiple Locations TALENT XO Full time

    Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have : - Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...

  • Technical Support Engineer

    2 weeks ago

    Anywhere in India/Multiple Locations, IN TALENT XO Full time

    Review Criteria :Strong Technical Product Support profileMandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.Mandatory ( Soft Skill ) - Excellent Communication SkillsMust Have :- Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but...

  • Technical Support Engineer

    4 weeks ago

    Bangalore/Any Location, India Gethyr Full time

    A Technical Support Engineer serves as an expert for our product, VWO, and associated web technologies.This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties.The Support Engineer is the technical interface between our customers and VWO's...

  • Technical Support Engineer

    1 month ago

    Bangalore/Any Location, IN Gethyr Full time

    A Technical Support Engineer serves as an expert for our product, VWO, and associated web technologies.This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties.The Support Engineer is the technical interface between our customers and VWO's...

  • Senior Technical Support Engineer

    3 weeks ago

    Bangalore/Any Location, India Devlats Pvt Ltd Full time

    About the job :Responsibilities :- Engage in technical troubleshooting and problem resolution.- Analyze UI code (mobile or portal) and backend services (Node JS, Python, etc.).- Create DT synthetics, SPLUNK-based monitoring, Tealeaf monitors and reports, and perform advanced SPLUNK querying.- Investigate technical issues impacting databases, caching,...

  • Senior Technical Support Engineer

    3 weeks ago

    Bangalore/Any Location, IN Devlats Pvt Ltd Full time

    About the job :Responsibilities :- Engage in technical troubleshooting and problem resolution.- Analyze UI code (mobile or portal) and backend services (Node JS, Python, etc.).- Create DT synthetics, SPLUNK-based monitoring, Tealeaf monitors and reports, and perform advanced SPLUNK querying.- Investigate technical issues impacting databases, caching,...

  • Technical Support Engineer

    2 months ago

    Bangalore,Anywhere in India,Multiple Locations Zyoin group Full time

    Responsibilities : - Work closely with the engineering team to address technical and product-related queries from both customers and L1/L2 teams.- Replicate issues in test environments to diagnose and resolve.- Utilize SQL skills to extract data relevant to customer queries or issues.- Use REST APIs to diagnose and resolve integration or data flow...

  • Technical Support Analyst

    2 months ago

    Bangalore,Anywhere in India,Multiple Locations Swift Strategic Staff Solutions INC Full time

    We are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...

  • Technical Support Analyst

    1 month ago

    Bangalore/Anywhere in India/Multiple Locations, IN Swift Strategic Staff Solutions INC Full time

    We are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...

  • Aeonovatech - Teamcenter Lead - Technical Support

    6 days ago

    Any Location, India AEONOVATECH PRIVATE LIMITED Full time

    Experience Requirement:- Minimum 7 years of experience in leading Teamcenter Level 3 (L3) support, with hands-on expertise in integration solutions, BMIDE, ITK customization, and SOA.Role Overview: As a Teamcenter Lead specializing in Level 3 (L3) support, you will be responsible for providing advanced technical support and guidance to resolve complex...

  • Aeonovatech - Teamcenter Lead - Technical Support

    13 hours ago

    Any Location, IN AEONOVATECH PRIVATE LIMITED Full time

    Experience Requirement:- Minimum 7 years of experience in leading Teamcenter Level 3 (L3) support, with hands-on expertise in integration solutions, BMIDE, ITK customization, and SOA.Role Overview: As a Teamcenter Lead specializing in Level 3 (L3) support, you will be responsible for providing advanced technical support and guidance to resolve complex issues...

  • Wireless Support Engineer

    6 hours ago

    Any Location, India CallTek Full time

    Wireless Support Engineer About the job :Staff4Me is currently seeking a knowledgeable and dedicated Wireless Support Engineer to join our team. As a Wireless Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wireless networks, ensuring the stable and optimal performance of wireless networks, and...

  • Wireless Support Engineer

    13 hours ago

    Any Location, IN CallTek Full time

    Wireless Support Engineer About the job :Staff4Me is currently seeking a knowledgeable and dedicated Wireless Support Engineer to join our team. As a Wireless Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wireless networks, ensuring the stable and optimal performance of wireless networks, and...

  • Product/Technical Support Engineer

    4 weeks ago

    Anywhere in India/Multiple Locations harborhubstaffing Full time

    Job Description & Responsibilities : Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track...

  • Product/Technical Support Engineer

    1 month ago

    Anywhere in India/Multiple Locations, IN harborhubstaffing Full time

    Job Description & Responsibilities : Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them...

  • SAP HCM Technical Lead

    2 weeks ago

    Bangalore/Anywhere in India/Multiple Locations/Any Location iTUX Full time

    Are you an experienced SAP professional with expertise in HCM? iTUX, a leading IT solutions provider, is seeking a talented individual to join our team in the role of SAP HCM Technical Lead.Key Skills Required:- Minimum of 4+ years of experience in SAP HCM.- Proficiency in SAP ABAP programming language and SAP NetWeaver technologies.- Strong understanding of...

  • SAP HCM Technical Lead

    2 weeks ago

    Bangalore/Anywhere in India/Multiple Locations/Any Location, IN iTUX Full time

    Are you an experienced SAP professional with expertise in HCM? iTUX, a leading IT solutions provider, is seeking a talented individual to join our team in the role of SAP HCM Technical Lead.Key Skills Required:- Minimum of 4+ years of experience in SAP HCM.- Proficiency in SAP ABAP programming language and SAP NetWeaver technologies.- Strong understanding of...

  • Technical Support Specialist

    4 weeks ago

    Bangalore/Any Location, India Cortex Consulting Pvt. Ltd. Full time

    Technical Support Specialist (DICOM/PACS)Experience : 5 to 10 yearsJob Description :Position Overview :We are seeking an experienced Technical Support Specialist with expertise in troubleshooting DICOM and PACS systems. The ideal candidate will have 5 to 10 years of relevant experience in providing technical support, diagnosing issues, and resolving customer...