Senior Technical Support Engineer
3 weeks ago
About the job :
Responsibilities :
- Engage in technical troubleshooting and problem resolution.
- Analyze UI code (mobile or portal) and backend services (Node JS, Python, etc.).
- Create DT synthetics, SPLUNK-based monitoring, Tealeaf monitors and reports, and perform advanced SPLUNK querying.
- Investigate technical issues impacting databases, caching, infrastructure, and applications to provide solutions.
- Generate on-demand reports and provide ad-hoc support for managed incidents.
- Script data fixes and automate job runs.
Qualifications :
Required Skills :
- 10+ years of experience in application development and coding.
- Bachelor's degree in related technical/business areas or equivalent work experience.
- Hands-on experience with technologies such as React, React Native, Angular, Java, MongoDB, and Node JS.
- Experience with cloud infrastructure (AWS, Google App Engine, or Heroku).
- Familiarity with Application Monitoring Tools (Splunk, Cloudwatch, Dynatrace, etc.).
- Strong experience in enterprise security, including IAM Roles & Policies, Auth0/Okta, encryption, API Gateways, Firewalls, and Private Cloud.
- Proven experience in coding and supporting enterprise application solutions.
- Strong technical and analytical skills with the ability to perform root cause analysis and suggest rectification options.
Nice-to-Haves :
- Ability to mentor and lead junior engineers.
- Demonstrated experience in coding and technical analysis.
- Capability to effectively communicate within a geographically diverse team.
- Familiarity with cloud-based architecture and its application in complex systems.
- Strong analytical skills with problem-solving abilities.
- Excellent written and verbal communication skills to interact with all organizational levels.
- Quality mindset, ensuring both code and ongoing application/data quality through proactive monitoring.
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