Senior Technical Support Engineer

3 weeks ago


BangaloreAny Location, India Devlats Pvt Ltd Full time

About the job :

Responsibilities :

- Engage in technical troubleshooting and problem resolution.

- Analyze UI code (mobile or portal) and backend services (Node JS, Python, etc.).

- Create DT synthetics, SPLUNK-based monitoring, Tealeaf monitors and reports, and perform advanced SPLUNK querying.

- Investigate technical issues impacting databases, caching, infrastructure, and applications to provide solutions.

- Generate on-demand reports and provide ad-hoc support for managed incidents.

- Script data fixes and automate job runs.

Qualifications :

Required Skills :

- 10+ years of experience in application development and coding.

- Bachelor's degree in related technical/business areas or equivalent work experience.

- Hands-on experience with technologies such as React, React Native, Angular, Java, MongoDB, and Node JS.

- Experience with cloud infrastructure (AWS, Google App Engine, or Heroku).

- Familiarity with Application Monitoring Tools (Splunk, Cloudwatch, Dynatrace, etc.).

- Strong experience in enterprise security, including IAM Roles & Policies, Auth0/Okta, encryption, API Gateways, Firewalls, and Private Cloud.

- Proven experience in coding and supporting enterprise application solutions.

- Strong technical and analytical skills with the ability to perform root cause analysis and suggest rectification options.

Nice-to-Haves :

- Ability to mentor and lead junior engineers.

- Demonstrated experience in coding and technical analysis.

- Capability to effectively communicate within a geographically diverse team.

- Familiarity with cloud-based architecture and its application in complex systems.

- Strong analytical skills with problem-solving abilities.

- Excellent written and verbal communication skills to interact with all organizational levels.

- Quality mindset, ensuring both code and ongoing application/data quality through proactive monitoring.

(ref:hirist.tech)

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