Customer Support Specialist- ICC

1 month ago

noida, India Iron Systems Full time

Job Description:


Service Desk is responsible for providing end user support for all applications software, network infrastructure and computing devices and peripherals. This includes working with internal and external resources, coordination of vendors. Will act as the first line of support to IT related issues. Will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Work Hours Flexible. The position requires you to work in Morning/Evening/Night Shift


Job Responsibilities:

Provide first level contact and convey resolutions to customer issues. Properly escalate unresolved queries to the next level of support. Provide excellent customer service and communication to customers. Relay information between Internal and External Customers in a proactive and efficient manner. Track, route and redirect problems to correct resources. Update customer data and produce activity reports. Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA) Coordinate with resources/third party vendor to meet the SLAs. Ability to complete the assignment on schedule. Ensure all orders are completed and systems updated accordingly. Ensure all outbound paperwork is accurate and recorded correctly. Maintain metrics, customer service logs. Other duties and special projects as assigned.
 

Job Requirements :

Education Experience

Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred Linux server including command line interface. Excellent Communication ITIL Intermediate Certified in (SOA -Service Offerings and agreements), Microsoft Office Knowledge Flexible to work in shifts. Experience should be in between 2-5 years. Experience in a fast-paced environment, need good time management, solid communication skills, and quick response. Working knowledge of the Software Life Cycle. Excellent organizational, and support case management skills. Strong understanding of Customer Support and Call enter Best Practices. Hands-on experience providing end-user support in a high availability, mission critical support operation. Managed Services Support experience is a plus. Excellent communications skills and the ability to communicate effectively at all levels both within and outside the organization. Ability to interface with external contacts while favorablyrepresenting Jibe in the marketplace. Strong knowledge of standard hardware & software configurations, Storage and Computing preferred. Successful communicator at all levels using all media, with excellent interpersonal skills. Demonstrates skill, knowledge and understanding of company, products, job duties, and appropriate work methods.

  • Customer Support Specialist- ICC

    1 month ago

    Noida, India Iron Systems Full time

    Job Description: Service Desk is responsible for providing end user support for all applications software, network infrastructure and computing devices and peripherals. This includes working with internal and external resources, coordination of vendors. Will act as the first line of support to IT related issues. Will be considered as the firm’s...

  • Customer Support Associate-ICC

    4 weeks ago

    noida, India Iron Systems Full time

    Company Overview:  Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and...

  • Customer Support Associate-ICC

    1 month ago

    Noida, India Iron Systems Full time

    Company Overview:   Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and...

  • Customer Support Associate-icc

    1 month ago

    Noida, Uttar Pradesh, India Iron Systems Full time

    **Date Posted**: - 4/19/2024 **Job Function**: - Operations **Location**: - Noida UP - IND **Offered Salary**: - Competitive **Company Overview**: Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years,...

  • Customer Care Executive

    1 month ago

    Noida, India Ishmeet Consultant Full time

    From 0 to 3 year(s) of experience - ₹ Not Disclosed by Recruiter - Noida, New Delhi, Gurgaon/Gurugram**Roles and Responsibilities** Location : Noida - Shift : 5 days || Uk shifts- Exp : Grad /UG with 1 year ICC(International Customer Care ) upto 5Lpa(Voice) - 30k in hand (Chat) - Allowences : Both Side Cab to everyone||Incentives & more - Location :...

  • Support Specialist

    10 hours ago

    Noida, India Prospecta Software Full time

    About the role:As a Support Specialist, you will play a crucial role in ensuring customer satisfaction and smooth operations within the organization. Your primary responsibility will be to assist customers with technical issues, product inquiries, and general support needs. You will act as a liaison between customers and internal teams, providing timely and...

  • Sales/Customer support

    1 month ago

    noida, India SNVA Ventures Full time

    We are looking for an organized, efficient Sales/Customer Support to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts....

  • Customer Support Executive

    3 days ago

    Noida, India Zapminati Marketing Pvt Ltd Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...

  • Customer Support Associate

    1 month ago

    Noida, India Adyan Consultants PVT LTD. Full time

    Title: Customer Care specialist Position Summary regarding a variety of requests around product and services. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied. Specialists require in-depth knowledge of...

  • Customer Care Executive

    4 weeks ago

    Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...

  • Customer Support Executive

    4 weeks ago

    Noida, India Trackier Full time

    At Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we’re proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding. Over the last 5 years, Trackier has helped create industry standards in...

  • IT Support Specialist 3

    3 days ago

    noida, India WEX Fintech India Private Limited Full time

    About the Team/Role We essentially need someone from a system administration and/or system operation and/or production support and/or Application Support Specialist background.The IT Support Specialist performs the following major tasks:To ensure that all fuel and gift card processing requirements are completed in a timely and efficient manner. To provide...

  • IT Support Specialist 3

    4 days ago

    Noida, India WEX Fintech India Private Limited Full time

    About the Team/Role We essentially need someone from a system administration and/or system operation and/or production support and/or Application Support Specialist background. The IT Support Specialist performs the following major tasks: To ensure that all fuel and gift card processing requirements are completed in a timely and efficient manner. To...

  • Customer Support Specialist

    1 month ago

    Noida, India Innovation Technology By Design Full time

    Education and Qualifications• Bachelor’s degree.• Minimum one year of experience in dealing with international clients.• Experience of working with teams of English-speaking countriesResponsibilities• Troubleshooting on Desktops.• Troubleshooting on Microsoft office 365, firewall and mail servers.• Monitoring backups.• Troubleshooting...

  • Customer Support Specialist

    1 month ago

    Noida, India Innovation Technology By Design Full time

    Education and Qualifications• Bachelor’s degree.• Minimum one year of experience in dealing with international clients.• Experience of working with teams of English-speaking countriesResponsibilities• Troubleshooting on Desktops.• Troubleshooting on Microsoft office 365, firewall and mail servers.• Monitoring backups.• Troubleshooting...

  • Customer Support Specialist

    6 days ago

    Noida, India Genpact Full time

    We are hiring for the role of Process Associate/ Process Developer -Voice roles Responsibilities:- Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:Use available information and tools to validate identity of the caller to safeguard Member information.Initiate effective and timely written communication with...

  • Customer Support Specialist

    7 days ago

    Noida, India Genpact Full time

    We are hiring for the role of Process Associate/ Process Developer -Voice roles Responsibilities:- Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:Use available information and tools to validate identity of the caller to safeguard Member information.Initiate effective and timely written communication with...

  • Customer Support Executive

    4 weeks ago

    Noida, India Horizonmeditech .Pvt.Ltd. Full time

    **Job Summary**: The Technical Support Specialist provides assistance and support to end-users and internal teams for various technical issues and inquiries. This role involves troubleshooting, problem-solving, and ensuring that technology-related problems are resolved promptly and efficiently. **Key Responsibilities**: Offer exceptional customer service...

  • Customer support executive- B.Tech

    3 weeks ago

    noida, India Trackier Full time

    At Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we’re proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding. Over the last 5 years, Trackier has helped create industry standards in...

  • Customer support executive- B.Tech

    3 weeks ago

    Noida, India Trackier Full time

    At Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we’re proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding.Over the last 5 years, Trackier has helped create industry standards in...