Customer Support Associate

1 month ago

Noida, India Adyan Consultants PVT LTD. Full time

Title: Customer Care specialist

Position Summary

regarding a variety of requests around product and services. Using their knowledge of products or

services as well as great customer service skills, these professionals address issues, provide support

and offer information, as needed, to keep customers satisfied.

Specialists require in-depth knowledge of the products or services being rendered, great

communication skills and customer handling skills. The ability understand customer requirement is

also essential. Demonstrated success in customer service is required.

**Responsibilities**:

- Answers inquiries by clarifying desired information; researching, locating, and providing

information.
- Determines requirements by working with customers.
- Resolves problems by clarifying issues; researching and exploring answers and alternative

solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information, ensuring highest standards at all times.

Education Requirements

Graduates/Under Graduates (Result Awaited / Final Year)

Experience Requirements

Skills and Abilities
- Good written Communication and Typing Proficiency.
- Ability to speak and understand English and Hindi. Ability to write, read and speak English to

suit business need.
- Basic Telephone Etiquettes.
- Decision Making, numerical ability & logical reasoning.
- Customer Focus and Being Attentive.

Interview Rounds
- RMG Screening
- VETI - Language Assessment - 5.0 and +
- Typing 25 WPM and 90% Accuracy
- Operations Round (Competency Based Interview).
- Written or passage Test - Topic should not be related to the product. Topic should cover

agendas which are generic in nature like Movies, Billing issue, Sports, Social issues etc.
- Client Round.

Salary Offered

BPO Voice

Exp.

Ban

d TCTC Net Take

Home

0-11 Months U1

2.45LP

A 18000

12-19

Months U1

2.62LP

A 19000

20+ Months U1 2.82LP 21500Title: Customer Care specialist

Position Summary

regarding a variety of requests around product and services. Using their knowledge of products or

services as well as great customer service skills, these professionals address issues, provide support

and offer information, as needed, to keep customers satisfied.

Specialists require in-depth knowledge of the products or services being rendered, great

communication skills and customer handling skills. The ability understand customer requirement is

also essential. Demonstrated success in customer service is required.

**Responsibilities**:

- Answers inquiries by clarifying desired information; researching, locating, and providing

information.
- Determines requirements by working with customers.
- Resolves problems by clarifying issues; researching and exploring answers and alternative

solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information, ensuring highest standards at all times.

Education Requirements

Graduates/Under Graduates (Result Awaited / Final Year)

Experience Requirements

Skills and Abilities
- Good written Communication and Typing Proficiency.
- Ability to speak and understand English and Hindi. Ability to write, read and speak English to

suit business need.
- Basic Telephone Etiquettes.
- Decision Making, numerical ability & logical reasoning.
- Customer Focus and Being Attentive.

Interview Rounds
- RMG Screening
- VETI - Language Assessment - 5.0 and +
- Typing 25 WPM and 90% Accuracy
- Operations Round (Competency Based Interview).
- Written or passage Test - Topic should not be related to the product. Topic should cover

agendas which are generic in nature like Movies, Billing issue, Sports, Social issues etc.
- Client Round.

Salary Offered

BPO Voice

Exp.

Ban

d TCTC Net Take

Home

0-11 Months U1

2.45LP

A 18000

12-19

Months U1

2.62LP

A 19000

20+ Months U1 2.82LP 21500

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹9,333.05 - ₹34,325.14 per month

**Benefits**:

- Flexible schedule
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

**Speak with the employer**
+91 89612 71271

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