Customer Support Specialist- ICC
4 weeks ago
Job Description:
Service Desk is responsible for providing end user support for all applications software, network infrastructure and computing devices and peripherals. This includes working with internal and external resources, coordination of vendors. Will act as the first line of support to IT related issues. Will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Work Hours Flexible. The position requires you to work in Morning/Evening/Night Shift
Job Responsibilities:
Job Requirements :
Education Experience
Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred Linux server including command line interface. Excellent Communication ITIL Intermediate Certified in (SOA -Service Offerings and agreements), Microsoft Office Knowledge Flexible to work in shifts. Experience should be in between 2-5 years. Experience in a fast-paced environment, need good time management, solid communication skills, and quick response. Working knowledge of the Software Life Cycle. Excellent organizational, and support case management skills. Strong understanding of Customer Support and Call enter Best Practices. Hands-on experience providing end-user support in a high availability, mission critical support operation. Managed Services Support experience is a plus. Excellent communications skills and the ability to communicate effectively at all levels both within and outside the organization. Ability to interface with external contacts while favorablyrepresenting Jibe in the marketplace. Strong knowledge of standard hardware & software configurations, Storage and Computing preferred. Successful communicator at all levels using all media, with excellent interpersonal skills. Demonstrates skill, knowledge and understanding of company, products, job duties, and appropriate work methods.-
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