Customer Support Specialist

1 month ago


Noida, India Innovation Technology By Design Full time

Education and Qualifications

• Bachelor’s degree.

• Minimum one year of experience in dealing with international clients.

• Experience of working with teams of English-speaking countries

Responsibilities

• Troubleshooting on Desktops.

• Troubleshooting on Microsoft office 365, firewall and mail servers.

• Monitoring backups.

• Troubleshooting networks, virtualization, and windows servers.

Capabilities

Skills

• Technology Graduate OR Bachelor of Science in IT.

• Must have a prior minimum 1 year of experience in customer service or technical support role.

• Effective interpersonal skills and relationship-building skills.

• Strong written and oral communication skills (Must have).

• Strong analytical and problem-solving abilities, with keen attention to detail.

• Must be a team player but should also understand the importance of individual contributions.

• Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.

• Must be flexible to work any shift in a 24/7 operation including night shifts.


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