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Customer Support Executive
4 weeks ago
Looking for a Customer Support Executive to play a crucial role in ensuring the seamless operation of our payment systems and delivering exceptional customer service to our clients. Job brief
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
**Responsibilities**:
2. Identify customer needs and help customers use specific features
3.Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
4. Update our internal databases with information about technical issues and useful discussions with customers
5. Monitor customer complaints on social media and reach out to provide assistance
6. Share feature requests and effective workarounds with team members
7. Inform customers about new features and functionalities
8. Follow up with customers to ensure their technical issues are resolved
9. Gather customer feedback and share with our Product, Sales and Marketing teams
10. Assist in training junior Customer Support Representatives Requirements and skills
11. Experience as a Customer Support Specialist or similar CS role
12. Familiarity with our Fintech industry is a plus
**Job Types**: Full-time, Fresher, Internship
**Salary**: ₹8,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Shift allowance
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 7428080630
Application Deadline: 20/04/2024
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