Customer Support Associate-ICC

4 weeks ago


noida, India Iron Systems Full time

Company Overview:
 
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.
Experience Range : 0-1 Years

Work Hours Flexible. The position requires you to work in Morning/Evening/Night Shift


 Job Responsibilities:

Manage company’s customer services to support various customer services programs which includes 24x7 Global customer care center, field engineer, field spare parts (FRU) management in 70+ countries Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA) Coordinate with resources/third party vendor to meet the SLAs. Handle complete Day to Day Operations of the Command Centre. Ability to complete the assignment on schedule. Ensure all orders are completed and systems updated accordingly. Ensure all outbound paperwork is accurate and recorded correctly. Maintain metrics, customer service logs. Other duties and special projects as assigned.

Required Skill Sets

Strong Verbal and Written Communication Analytical and Problem Solving mindset Candidate Should be willing to work in a fast – paced 24x7 Environment. Shifts can be Day/Night depending on the Business requirements.
 

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