Senior Virtual Relationship Manager

Job ID: 37545

Location: Mumbai, IN

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 19 Aug 2025

Job Summary

Job summary

As a Relationship Manager, you'll be responsible for managing and developing relationships with clients of SME Banking to drive business growth and meet the bank's strategic objectives. You'll provide client needs-based solutions, structure appropriate credit facility, and execute various banking transactions. You'll identify prospects and convert to generate new business and proactively build trusted client relationships to maintain a portfolio of active and growing customers.
This is an opportunity for you to demonstrate your relationship management, sales, customer service and communications skills. Our Relationship Managers can advance their careers across client segments or explore roles across Wealth and Retail Banking.

About our Wealth and Retail Banking business

We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients.

We're a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.

We're investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You'll join a growing franchise within Standard Chartered Group.

Key Responsibilities

• Identify prospects and convert in line with the Bank's direction.
• Provide client-centric solutions, structure appropriate credit facility, and execute various banking transactions.
• Maintain a portfolio of active and growing customers.
• Market and sell broad range of products such as Trade Services, Lending, Cash Management and Wealth.
• Prepare credit proposal and loan application of customers.
• Work closely with credit team to ensure good quality lending decisions are made.
• Implement agreed business plan to achieve sales/ revenue targets.

Skills and Experience

• 5+ years of relevant experience in serving business, commercial or corporate clients.
• A track record in new client acquisition.
• Sound product knowledge on Trade, Cash Management, Lending and FX and strong understanding of local industries, supply and value chains and market environment.
• Experience servicing international businesses under the cross-border context.
• Ability to speak Mandarin fluently is a plus.
• Sound knowledge of wealth products.
• Outstanding communication and presentation skills.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.