Virtual Relationship Manager

2 days ago

Navi Mumbai, India Pluginlive Full time

VIRTUAL RELATIONSHIP MANAGER

Details regarding Kotak SKY Bankers Programme:

Important Note for Students

This is a training-led job opportunity. Only students willing to invest in the training program and commit to the full training duration of 45 days should apply.

  • Training & Registration Fee: 50,000 + GST

  • This amount will be refunded in the form of an annual bonus:

  • 25,000 at the end of Year 1

  • 25,000 at the end of Year 2

Students must complete the 45-day training program successfully to be eligible for final job placement at Kotak Mahindra Bank.

  • CTC on successful completion 3.5 LPA (Fixed)
  • Education qualification: Any Graduate with minimum 50% from a recognized university
  • Age: Under 25 years at the time of application
  • Designation: M1 (Assistant Manager)
  • Assured Bonus: INR 25K on completion of Year 1 and INR 25K on completion of Year 2 respectively
  • Training Program: 45 days > 30 days virtual + 15 days physical at KMBL
  • Job Location: Thane (Mumbai)

Role Summary:

  • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
  • Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets.
  • This skill to also do sales with assigned customer based mapped to them.
  • Measure of outcomes – NPS, Service Level, Service Quality and Sales.
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Job Requirements:

  • Graduates from recognized University
  • Strong English communication skills
  • Flexible to work on rotational week offsRole & responsibilities

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