Customer Service- Freight Forwarding

4 weeks ago


Mumbai, India Talentmatics Full time

We are looking for an experienced
Customer Service Professional
to join our team in the Freight Forwarding & Logistics industry. The ideal candidate will have a strong background in customer service, key account management, and operational coordination across Air & Ocean shipments.

Key Responsibilities:-

  • Act as the primary point of contact for customers, handling inquiries, shipment updates, and issue resolutions.
  • Manage end-to-end documentation and operational coordination for both import and export shipments (Air & Ocean).
  • Liaise with shipping lines, airlines, transporters, overseas agents, and internal teams for seamless operations.
  • Track shipments proactively and provide customers with timely updates.
  • Ensure compliance with SOPs, service levels, and regulatory requirements.
  • Handle escalations and resolve service-related challenges efficiently.
  • Build and nurture long-term client relationships while supporting key account management.
  • Collaborate with the sales team for customer retention and service excellence.
  • Prepare and maintain MIS reports for management and client updates.

Key Skills & Competencies:-

  • Strong knowledge of freight forwarding operations (Air & Ocean, Import & Export).
  • Good understanding of shipping documentation, Incoterms, and customs clearance procedures.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Customer-centric with the ability to handle multiple clients simultaneously.
  • Proficiency in MS Office and freight forwarding/ERP software.
  • Ability to work under pressure and manage time effectively.

Qualifications:-

  • Graduate/Postgraduate in Logistics, Supply Chain, International Business, or related field.
  • 5–10 years of customer service experience in the Freight Forwarding / Logistics industry.
  • Prior experience in handling key accounts and operational coordination is preferred.

  • Freight Forwarder

    6 days ago


    Dahisar, Mumbai, Maharashtra, India Darekar Transport Company and Freight Forwarding & Logistic Full time

    Export Import knowledge, Custom clearing and Freight Forwarding agent. Pay: From ₹15,000.00 per month **Experience**: - total work: 5 years (preferred) Work Location: In person


  • Mumbai, Maharashtra, India Talentmatics Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are looking for an experiencedCustomer Service Professionalto join our team in the Freight Forwarding & Logistics industry. The ideal candidate will have a strong background in customer service, key account management, and operational coordination across Air & Ocean shipments.Key Responsibilities:-Act as the primary point of contact for customers,...

  • Customer Service

    4 days ago


    CBD Belapur, Navi Mumbai, Maharashtra, India Austral International Co. Full time

    **Job Title**: Customer Service - Freight Forwarding **Location**: CBD Belapur, Navi Mumbai **Experience**: 1 to 3 Years **About the Role**: **Key Responsibilities**: - Act as the primary point of contact for customers regarding shipment status, documentation, and freight-related queries. - Coordinate with transporters, warehouses, customs agents, and...

  • Customer Service

    4 days ago


    Andheri, Mumbai, Maharashtra, India Austral International Co. Full time

    Position: Customer Service - Air & Ocean Import (Freight Forwarding) Location: Andheri (East), Mumbai Experience Required: 3 - 6 Years Notice Period: Maximum 30 Days Job Overview Key Responsibilities Handle Air & Ocean import shipments end-to-end. Coordinate with overseas agents, shipping lines, airlines, and transporters. Manage import documentation...

  • Sales Executive

    4 weeks ago


    Mumbai, India XPORT FREIGHT & LOGISTICS Full time

    Position Overview: The Sales Executive – Logistics and Freight Forwarding is responsible for generating new business opportunities and maintaining strong relationships with existing clients in the shipping, cargo, and logistics industry. This role involves selling freight forwarding services (air, sea, and land), customs clearance, warehousing, and...

  • Freight Forwarder

    2 weeks ago


    Mumbai, Maharashtra, India TOP RPO LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Remote Data Entry Clerk – Air Freight QuotesLocation: Remote (India-based)Employment Type: Full-TimePay: Competitive, based on experienceAbout the Role:We're seeking a detail-oriented Data Entry Clerk with experience in air freight or logistics to support our quoting and operations team. In this role, you'll be responsible for entering and...


  • Mumbai, Maharashtra, India Master Logitech Pvt Ltd Full time

    **Job Summary**: **Key Responsibilities**: - **Business Development & Sales Growth** - Identify, develop, and convert new business opportunities in freight forwarding. - Achieve assigned sales targets, revenue growth, and profitability goals. - Build a strong sales pipeline through lead generation, networking, and industry engagement. **Client Relationship...


  • Mumbai, Maharashtra, India APT LOGISTICS FREIGHT FORWARDING Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAPT Logistics is a trusted name in the world of freight forwarding, known for its reliability and efficiency in global trade. Based in Mumbai, Maharashtra, the company specializes in overcoming logistical challenges and ensuring client success by efficiently moving goods across borders and continents. APT Logistics prides itself on its...


  • Mumbai, Maharashtra, India Grace Worldwide Movers Pvt Ltd Full time

    **Job Summary** - _**Import Documentation & Customer Service Executive - Freight Forwarding**_ **Responsibilities and Duties** - **Import Documentation & Customer Service Executive - Freight Forwarding**_ - _Filing IGM with Carriers & Customs_ - _Checking documents including Bill of Ladings_ - _Nominating CFS for import containers_ - _Updating...

  • Customer Service

    4 days ago


    Andheri East, Mumbai, Maharashtra, India Aastral Inc Full time

    Role Description: - The Senior Executive Exports Customer Service will be responsible for managing and overseeing the export operations, ensuring seamless coordination and communication between clients, internal teams, and external partners. This role demands strong organizational skills, attention to detail, and the ability to handle high-pressure...