Customer Service

4 days ago

Andheri East Mumbai Maharashtra, India Aastral Inc Full time

Role Description:
- The Senior Executive Exports Customer Service will be responsible for managing and overseeing the export operations, ensuring seamless coordination and communication between clients, internal teams, and external partners. This role demands strong organizational skills, attention to detail, and the ability to handle high-pressure situations while maintaining excellent customer service standards.

Key Responsibilities:
Client Management:

- Act as the primary point of contact for export clients, addressing inquiries and resolving issues promptly.
- Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
- Provide clients with regular updates on shipment status, documentation, and any potential delays.

Operational Efficiency:

- Coordinate and manage all aspects of the export process and ensuring timely delivery.
- Prepare and verify export documentation, including bills of lading, commercial invoices, and packing lists.
- Ensure compliance with international trade regulations and company policies.

Team Coordination:

- Collaborate with internal teams, such as sales, operations, and finance, to ensure smooth execution of export activities.
- Provide guidance and support to junior team members, fostering a collaborative and efficient work environment.

Problem Solving:

- Identify and resolve any issues or discrepancies related to export shipments, working proactively to prevent future occurrences.
- Manage and mitigate risks associated with export logistics, including customs clearance and transportation challenges.

Qualifications:

- Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
- Minimum of 2 years of experience in export customer service within the freight forwarding industry.
- In-depth knowledge of international trade regulations, Inco terms, export documentation, and customs procedures.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Ability to work independently and as part of a team, with a proactive and problem-solving attitude

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

  • Customer Service

    1 week ago

    Andheri East, Mumbai, Maharashtra, India Viraj Profiles Pvt Ltd Full time

    Filing shipping instruction to Shipping line and correction if any. - Handles customer service for inbound/outbound shipment. - Releasing Bill of lading to customer as soon as vessel sailed. - Arrange Import shipment and co-ordination with overseas agents for pick up. - Internal co-ordination with Shipper and Liners for smooth operation. - Follow up with...

  • Customer Service

    5 hours ago

    Andheri East, Mumbai, Maharashtra, India SOLVIT GLOBAL LOGISTICS LLP Full time

    **Job Type**: Full-time **About Us**: We are a growing freight forwarding and logistics company providing end-to-end solutions in international and domestic cargo movement. We pride ourselves on delivering reliable, cost-effective, and customer-centric services. We are looking for a motivated **Customer Service Executive** to join our team and ensure smooth...

  • Customer Service

    2 days ago

    Andheri East, Maharashtra, India Avssr innovations Full time ₹ 8,40,000 - ₹ 10,00,000 per year

    Handling of Key Account business of Ocean Exports by sea, which includes entire coordination with both shipper, consignee, Carrier, Freight Forwarders, Transporters, CHA for CFS and Factory Stuffing of containers / LCL cargo. Co-Ordination with Overseas Office for Nomination Shipment & Handling Nomination Shipment. Responsible for managing and reviewing...

  • Customer Service Assistant

    2 days ago

    Andheri East, Mumbai, Maharashtra, India Flo Sleep Solutions Pvt Limited Full time

    Handle Inbound Calls: Answer and manage incoming customer calls efficiently, ensuring a high level of customer service and satisfaction. - Resolve Customer Issues: Identify and resolve customer issues and concerns promptly and accurately, maintaining a positive attitude. - Provide Product Information: Offer detailed information about products and services,...

  • Customer Service Representative

    1 week ago

    Andheri East, Mumbai, Maharashtra, India Sampoorna Hiring Solutions Full time

    Hiring for the role of a CSR for a Product based Healthtech Company, a flagship company funded by a reputed Pharma group. **Position**:Customer Service Executive** **Responsibilities**: - Address customer inquiries, concerns, and requests in a prompt and professional manner. - Understand and effectively communicate information about our products,...

  • Customer Service Representative

    1 week ago

    Andheri East, Mumbai, Maharashtra, India Kuber and Company Full time

    **Customer Service - Inbound Voice Process** Handling customer queries, Solving queries of customers through Voice Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Good English communications skills Ability to listen and active...

  • Customer Service Executive

    4 days ago

    Andheri East, Mumbai, Maharashtra, India Shaadi.Com Full time

    **Job Title**: VIP Services - Night Shift **Key Responsibilities**: - Provide personalized support to customers, addressing their queries and concerns efficiently. - Ensure a seamless experience for customers availing of premium services. - Maintain accurate records of customer interactions and follow-ups in the CRM system. - Build rapport with customers...

  • Customer Service Representative

    6 days ago

    Andheri East, Mumbai, Maharashtra, India ITECH Solutions Full time

    **. VIP Service - (Customer service + Renewals)** **Minimum 1 years of experience in Customer service + / upsells / renewals.** Need Excellent English communication.**Qualification**: - HSC passed.**Salary - 25k - 35K IH - depends on the last drawn** What you will do in this role - Manage post-sales experience and service of premium members of VIP...

  • Customer Service Associate

    1 day ago

    Andheri East, Maharashtra, India Avaan Excess Full time ₹ 3,00,000 - ₹ 3,84,000 per year

    Qualification: Any GraduateGender : MaleExperience : Min 6 months as Cust Service Executive / Associate/Kiosk operationsExperience in Logistics /Supply chain Management companies / Delivery services will be added advantage.ResponsibilitiesWork in 24/7 rotational shifts (including nights, weekends & holidays).Handle walk-in customers, explain services,...

  • Customer Service Associate kannada

    1 week ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...