Customer Service Executive

3 days ago


Andheri East Mumbai Maharashtra, India The TruMinds Full time

**Job Title**:Customer Service Executive**

**Location**: Andheri East, Mumbai
**Salary**: Up to ₹3 LPA
**Experience**: 0.6 months - 2 years

**Key Responsibilities**:

- Address and resolve student queries and tickets raised in a timely manner
- Ensure smooth service/support to students on a regular basis
- Prepare and manage weekly/monthly reports on tasks and outcomes
- Coordinate with various departments for efficient issue resolution
- Collect and manage student academic documents for registration purposes
- Share student progress and pass records with management
- Assess the validity of complaints and identify possible solutions

**Qualifications & Requirements**:

- Graduate in any discipline
- Should be from Western/Metro Line in Mumbai
- Strong communication, presentation, and interpersonal skills
- Ability to work independently and collaborate with teams
- Previous experience in customer service or a related field is preferred

**Skills**:

- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Detail-oriented and well-organized
- Capable of working in a dynamic, fast-paced environment

**Why Join Us?**:

- **Work-Life Balance**: Enjoy flexible work schedules with 5-day weeks
- **Career Growth**: Unlock opportunities for promotions and skill enhancement in a growing industry
- **Prestigious Exposure**: Be a part of a renowned global education company
- **Training and Development**: Access to top-notch training to enhance your career trajectory

**Job Types**: Full-time, Permanent

Pay: Up to ₹300,000.00 per year

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Document management: 1 year (preferred)

**Location**:

- Andheri East, Mumbai, Maharashtra (required)

Work Location: In person



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