Customer Service Executive

8 hours ago

Andheri East, Maharashtra, India People Human Resource Development Foundation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job OverviewQualifications & Skills

  • Education: Bachelor's degree in Business, Commerce, or a related field.
  • Experience: 3+ years in customer service or client servicing, preferably for FMCG clients in plastic manufacturing or packaging.
  • Industry Knowledge: Strong understanding of FMCG supply chain dynamics and service expectations.
  • Skills:
  • Excellent communication and coordination skills.
  • Strong problem-solving abilities.
  • Proficiency in ERP systems, CRM tools, and MS Office.
  • Compensation: Budget for this position is 8 to 10 Lacs all-inclusive.

Key ResponsibilitiesClient Relationship Management

  • Serve as the primary point of contact for FMCG clients, ensuring timely communication and issue resolution.
  • Build and maintain strong relationships with procurement, supply chain, and packaging teams at client organizations.

Order Management & Fulfillment

  • Coordinate end-to-end order processing from receipt to dispatch, ensuring accuracy and timeliness.
  • Monitor production schedules and logistics to meet client delivery expectations.

Complaint Handling & Resolution

  • Address customer complaints related to product quality, delivery delays, or service issues.
  • Liaise with internal teams (QA, production, logistics) to resolve issues and implement corrective actions.

Documentation & Compliance

  • Ensure all client documentation (POs, invoices, delivery notes) is accurate and complete.
  • Support compliance with industry standards and client-specific requirements.

Forecasting & Planning

  • Work with clients to understand demand forecasts and align internal planning accordingly.
  • Track consumption patterns and suggest inventory strategies to avoid stockouts or overproduction.

Job Type: Permanent

Pay: ₹75,000.00 per month

Work Location: In person

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