Customer Service Executive

12 hours ago

Andheri East Mumbai Maharashtra, India Shaadi.Com Full time

**Job Title**: VIP Services - Night Shift

**Key Responsibilities**:

- Provide personalized support to customers, addressing their queries and concerns efficiently.
- Ensure a seamless experience for customers availing of premium services.
- Maintain accurate records of customer interactions and follow-ups in the CRM system.
- Build rapport with customers to ensure satisfaction and retention.

**Requirements**:

- **Experience**: Minimum 1 year of experience in telecalling, customer service, or a similar B2C role.
- **Languages**:

- English + Hindi (mandatory).
- Additional regional language (preferred): Tamil, Telugu, Malayalam, Kannada, Gujarati, or Bengali.
- **Age**: 24 to 38 years.
- **Communication Skills**: Excellent verbal communication skills and the ability to empathize with customers.

**Salary**:

- ₹25,000 to ₹35,000 in-hand (based on last drawn salary).

**Shift Timings**:

- Night Shift: 9:00 PM to 6:00 AM.
- 2 rotational weekly off.

**Why Join Us?**
- Competitive salary with attractive benefits.
- Opportunity to work with a leading brand in the matchmaking industry.
- A customer-centric role with room for professional growth.

If you are passionate about delivering exceptional customer service and meet the above criteria, we would love to hear from you

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- Do you speak any other language

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service/Sales: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

**Speak with the employer**
+91 9619259513

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