Customer Service

6 days ago


Andheri Mumbai Maharashtra, India Austral International Co. Full time

Position: Customer Service - Air & Ocean Import (Freight Forwarding)

Location: Andheri (East), Mumbai

Experience Required: 3 - 6 Years

Notice Period: Maximum 30 Days

Job Overview

Key Responsibilities

Handle Air & Ocean import shipments end-to-end.

Coordinate with overseas agents, shipping lines, airlines, and transporters.

Manage import documentation (Bills of Entry, Arrival Notices, Delivery Orders, etc.).

Ensure smooth clearance and timely delivery of shipments.

Provide excellent customer service and resolve client queries promptly.

Prepare and share shipment status reports with clients.

Work closely with internal operations and sales teams for customer satisfaction.

Maintain compliance with customs and regulatory requirements.

Graduate (preferred: specialization in logistics, supply chain, or international business).

3-6 years of experience in freight forwarding - imports (Air & Ocean).

Strong knowledge of import documentation and clearance procedures.

Good communication and coordination skills.

Ability to handle client escalations and provide effective solutions.

Proficiency in MS Office (Excel, Word, Outlook).

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person



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