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Channel Support Manager
2 months ago
Key Responsibilities -
Manage day-to-day operations for channel partners over calls and emails, including account opening, modification, DRF settlement, banking, issue resolution, and escalations.Act as the primary point of contact for channel partners, providing timely and effective communication on updates, changes, and support issues.Track and analyze key performance metrics related to channel operations; identify trends and areas for improvement.Assist in onboarding new partners and provide ongoing training to ensure they are well-equipped to utilize company resources and tools.Handle technical and operational inquiries from channel partners, coordinating with internal teams as needed to resolve complex issues.Maintain comprehensive records of partner interactions, issues, and resolutions to build a knowledge base for future reference.Ensure all operational processes comply with company policies and industry standards, maintaining high levels of service quality.Registration & Cancellation.Prepare Management MIS
Experience RequiredAny graduate or Post graduate with 2 to 3year of experience in franchisee support.Great interpersonal skills should be confident & should have high energy levels.Should possess strong networking & relationship building skills.Good communication skill and good experience of MS office related tools.
